Client Support Specialist
Client Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
Symphony Solution is seeking a detail-oriented and customer-focused Client Support Specialist to join our dynamic team. This role is essential in maintaining strong relationships with our clients and ensuring their questions and concerns are resolved promptly and professionally. Youll serve as a key point of contact between our company and our valued clients.
Key Responsibilities:
Serve as the first point of contact for client inquiries via phone email and in-person communication.
Provide exceptional support by identifying issues and guiding clients through solutions efficiently.
Collaborate with internal departments (development sales and project teams) to resolve technical or service issues.
Maintain accurate records of client interactions transactions comments and complaints.
Conduct regular follow-ups to ensure problems are resolved and clients are satisfied.
Assist with onboarding and training new clients on product and service usage.
Gather client feedback and report recurring concerns to the management team.
Requirements
Bachelor s degree or relevant experience in customer service business or a related field.
Minimum of 2 years experience in a client-facing support role.
Excellent communication interpersonal and problem-solving skills.
Strong multitasking abilities with attention to detail.
Proficiency in CRM systems and support tools is a plus.
Ability to remain calm and helpful under pressure
Benefits
Competitive salary package
Health insurance and wellness programs
Professional development and training opportunities
Supportive and inclusive team culture
Opportunity to work with international clients and cutting-edge technologies
Previous experience in customer service, live chat support, or a similar role Excellent written communication skills and fast typing speed Tech-savvy and familiar with using CRM and chat tools Ability to multitask and stay calm under pressure Strong problem-solving abilities and attention to detail Bachelor s degree preferred but not required
Employment Type
Full Time
