Technical Support Technician
Technical Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Summary
The Technical Support Technician is responsible for providing technical support to internal and external users addressing software hardware and connectivity issues through various channels. The role diagnoses and troubleshoots technical problems conducts assessments and resolutions for tier 1 and tier 2 incidents. They document solutions manage IT inventory handle warranty processes of IT equipment and collaborate with other IT teams to enhance overall efficiency.What will your job entail
Job Responsibilities:
Provides necessary support to integrate and test computer environment systems.
Installs configures and supports hardware that requires any physical adjustments diagnosis problems in wiring cabling and other hardware issues and helps with commission and decommission of hardware.
Provides technical support by phone chat email and web ticketing interfaces to internal and external users on software hardware and connectivity issues promptly and effectively.
Diagnoses and troubleshoots technical problems related to personal computers printers software applications and network connectivity ensuring swift resolution to minimize downtime.
Conducts initial assessment triage research and resolution of tier 1 and tier 2 incidents and requests related to utilization of application software hardware and/or infrastructure components.
Document resolutions in the ticketing system including customer communications problem analysis troubleshooting performed and resolution and ensures proper closure of issues.
Supports continuous enhancement of customer service experience and increasing first call resolution.
Provides remote technical support for off-site employees utilizing remote desktop tools and communication channels to troubleshoot and resolve issues efficiently.
Educates end-users on basic security practices and policies ensuring awareness and compliance with security measures to protect sensitive data.
Administers an inventory of hardware and software assets within the organization tracking equipment and licenses to ensure compliance.
Handles the repair process for all devices under warranty and prepares IT assets for transportation in line with IT and InfoSec policies.
Collaborates with other IT teams such as network administrators and systems engineers to address complex technical issues and contribute to the overall efficiency of IT operations.
Work Experience and Education:
Bachelors degree in Computer Science or a related field with 6 months to a year of related experience.
Licenses & Certifications:
Cisco Certified Technician (CCT) or CompTIA A is preferred.
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race creed color religious beliefs physical or mental capabilities gender identity or expressionsexual orientation and many other characteristics bring together varied perspectives and add value to the service we provide our clients trading partnersand policy extends to all aspects of our employment practices including but not limited to recruiting hiring discipline firing promoting transferring compensation benefits training leaves of absence and other terms conditions and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them and their family members achieve their physical financial and emotional well-being goals. In addition to paid time off for company holidays vacation sick and personal days Ryan offers paid parental leave mental health services and more.
The target hourly rate range for this position is $26.00 - $33.66 per hour.The wage range for this role considers many factors such as training transferable skills work experience licensure and certification business needs and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards visit our website provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at
The above is intended to describe this jobs general requirements. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Experience:
IC
Employment Type
Full-Time
