Housing Assets Project Manager

Date Opened: Monday July:00 AM

Close Date: Monday July:00 AM

Department: Housing & Neighborhood Services Department

Salary: $65196.00 - $81495.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Housing Asset Project Manager is a key member of the Housing & Neighborhood Services Departments Housing Services Asset Management Team. Responsible for servicing a multimillion-dollar portfolio of affordable housing investments. Serves as a primary contact for both property managers and developers who own or manage properties in the Citys portfolio.

Ideal candidates have excellent customer service skills and extensive knowledge and experience in asset management finance and federal housing compliance.

Major Duties and Responsibilities:

• Performs multifamily compliance monitoring and certification including construction and lease up compliance in-service compliance annual inspections audits and monitoring visits
• Ensures ongoing compliance with all federal state and local requirements outlined in all loan documents and agreements including affordability terms tenant income requirements rent limits fair housing and accessibility requirements.
• Leads and documents compliance investigations related to possible violations of program requirements including unauthorized rent increases unit ineligibility and unresolved housing quality standards.
• Provides servicing and account maintenance on nonperforming or noncompliant multifamily assets by working directly with owners to resolve performance issues and bring properties back into compliance.
• Coordinates with the Citys legal and finance staff to assess violations and initiate corrective action plans enforcement letters or escalation to HUD if required.
• Assist with servicing housing rehabilitation loans and House Charlotte customers. This includes providing in-person and phone-based customer service developing payoff statements and managing collection accounts
• Tracks assets in foreclosure or bankruptcy and updates asset statuses in loan management software
  
  

Knowledge Skills & Abilities:

• Understanding of asset management principles and compliance monitoring
• Knowledge of loan servicing and underwriting fundamentals
• Excellent customer service approach with strong interpersonal skills
• Ability to analyze documentation and draw sound conclusions
• Effective communicator both verbal written
• Strong organizational planning and time management skills
• A self-starter able to work well in a team-based environment under limited supervision with effective interpersonal skills and a high energy
• Proficient in Microsoft Office Suite
• Must have valid drivers license and the ability to obtain City driving Authorization
  
  

Preferred Qualifications:

• Demonstrated experience in asset management housing finance and federal housing related compliance
• Proficiency in OnBase or similar document management software used for housing compliance and loan recordkeeping
• Comprehensive customer service experience with a focus on relationship management responsiveness and problem-solving
• Experience working in a compliance related field particularly within housing programs
• Asset management or finance related education or certifications
  

Minimum Qualifications:

Requires a bachelors degree an associate degree and one year of relevant work experience or a high school diploma or equivalent and three years of relevant work experience.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.