Server Support - Information Systems Specialist I
Server Support - Information Systems Specialist I
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Monthly Salary
USD 5761 - 10719
Vacancy
1 Vacancy
Posted on :
24-07-2025
Job Description
Job Title: Server SupportInformation Systems Specialist I
Division: Technical Services
Union: IFT
Location: 2701 S Dirksen Pkwy Springfield IL Sangamon County
Salary: Range $5761 to $10719 commensurate with experience
Benefits: in the maintenance of vendor or customer software both stand-alone and on networks (LANs) within the Office of the Illinois Secretary of State by providing installation training diagnostic and administrative support for the effective utilization of application software and system development using application software; assists to establish modify and monitor user accounts and groups; provides customer assistance in resolving complex problems on the departmental servers and on stand-alone computers. Support of our Azure and M365 environment including online Exchange systems.
Duties and Responsibilities:
- Participates in the tracking responding and resolving trouble tickets and assistance calls from customers dealing with application software and developing resolutions to complex problems which result from interaction with other hardware or application software; works with other software and hardware technicians when necessary to correct hardware and/or software operational errors.
- Assists with the development documentation and installation complex data processing systems such as Microsoft Exchange Active Directory Windows File and Print Servers using application software; Assists with the implementation and maintenance of these systems
- Assists in the development implementation and maintenance of the security measures consistent with the policies of the Information Technology Department; utilizes management tools to monitor application users and utilization; optimizes networking facilities forecasting future growth requirements based on the data collected and presents findings to supervisor.
- Assists with systems analysis of new software and hardware products for possible future implementation; may provide recommendations and/or consultation to users and immediate supervisor on findings; installs application software and upgrades; tests new software before final implementation.
- Assists in the day-to-day operations of the Secretary of State Active Directory infrastructure including DNS DHCP Active Directory operating systems File and Print Server and Microsoft Azure / Microsoft 365.
- Maintains and updates under direction documentation related to procedures activity logs statistics required reference manuals menus backup execution reports etc.
- Travels as necessary for education and site surveys.
- May be required to act independently in response to unplanned hardware software or systems failure.
- Performs other duties as required or assigned.
Requires knowledge skill and mental development equivalent to the completion of two years of college with coursework in the computer science field OR 2.5 years of technical systems and/or programming experience as would be gained as an Information Systems Technician OR any equivalent combination of education and experience and/or IT project management.
Knowledge Skills and Abilities:
- Requires working knowledge of systems design and implementation including the way programs are written compiled and tested the methods of operating computers and the way data is transcribed into a form suitable for reading by computer.
- Requires working knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer.
- Requires working knowledge of the advantages and limitations of computer communication and information retrieval systems as management information tools.
- Requires working knowledge of the methods procedures and techniques of conducting feasibility studies for converting to computer applications.
- Requires the ability to organize facts and findings analyze data logically and to present results with clarity and comprehension orally in written or graphic form.
- Requires the ability to use and understanding of appropriate methods tools applications and processes.
- Requires the ability to approach work in a rational and organized manner.
- Requires the ability to exercise sound judgement in analyzing appraising evaluating and solving problems of a procedural organizational administrative and technical nature.
- Requires ability to adhere to organizational standards for security privacy and ethics.
- Requires willingness to travel and possession of a valid Illinois drivers license as required by individual positions within the class.
- Requires the ability to lift carry and push/pull 0 50lbs.
- Please visit apply by completing the online application; you may also upload a resume or other attachments as needed.
- Preference will be given to Illinois residents in the hiring and selection process in accordance with the Illinois Secretary of State Merit Employment Code.
- Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago ) or Springfield ).
Applicants are considered for all positions without regard to race color religion sex national origin sexual orientation age marital or veteran status or the presence of a non-job-related medical condition or disability.
Required Experience:
Senior IC
Employment Type
Full-Time
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