Manager - Centralized Payment
Manager - Centralized Payment
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role holder will:
- Deliver the KPIs for the unit
- Maintain client relationships including handling client related payments issues and demands
- Act as the Reviewer before disbursing payments or delivering work to internal stakeholders or to clients and ensures compliance to the Group and Country compliance policies as well as local regulatory framework
- Have a deeper understanding of clients ongoing business to be able to allocate tasks and deliver as per the clients expectations
- Creation of best practices and continuous review of processes and adherence to controls risks and compliance
Tasks:
- Assist in complete up to date payment policy processes and controls
- Assist in building training manuals and SOPs for the units
- Hiring training motivating and evaluating Centralised Payment & Support Unit team members
- Maintaining accurate and complete records of payment done on behalf of the client
- Compiling analysing and reporting information to management and regulators
- Ensure that CP Teams verify request for payment and supporting document are compliant then send for processing by the team members
- Setting and facilitating the achievement of department objectives
- Developing implementing improving and enforcing policies and department controls to increase accuracy and efficiency
- Building and maintaining relationships with employees clients and third parties
- Ensure protections of information assets of IQ-EQ MU and to abide by the ISMS in place at IQEQ MU. Other ad-hoc requests
Key competencies for position and level:
- SLA adherence for all payments 100% accuracy of payments per transaction requests
- Adherence to Controls and risks to ensure zero tolerance on compliance
- High Employee retention measured by 80% retention rate each year
- Team employee engagement score@ 4 and above
- % Completion of learning and development calendar
- Continuous improvement of processes and deliver 15% efficiency year on year
- 0.01% or Less Customer complaints per annum
Key behaviours we expect to see:
In addition to demonstrating our Group Values (Authentic Bold and Collaborative) the role holder will be expected to demonstrate the following:
- Accuracy
- Approachability Attention to detail
- Prioritisation
- Proactivity
- Relationship Building
- Taking ownership
Qualifications :
Professional Qualifications:
- Degree holder and/or related Professional qualification
Background experience:
- Minimum 10 years managerial operational experience in either fund or corporate services
Technical:
- Sound knowledge of processes risks and controls
- Strong expertise in Payments and related processes
- Strong client management skills
- Good people management skills
- Strong numeracy skills
- Excellent communication and interpersonal skills
- Strong planning and problem-solving skills
- Commitment to ethical behaviour with a willingness to adhere to all company policies and current financial legislation
- Sound knowledge of Companies Act Financial Services Act and relevant legislation affecting Global Business in Mauritius
Additional Information :
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.
There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5800 employees - from 94 nationalities across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced.
Were committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
