Customer Service Representative/Greeter
Customer Service Representative/Greeter
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
1. Greets patients upon entering the facility. Assists with directions and information including the location of departments within the clinic.
2. Assist with opening doors and ensuring properly functioning handicap doors within the assigned area. Offers wheelchairs when needed.
3. Utilizes best practices and procedures for handling patient inquiries and requests to provide proactive and immediate support.
4. Shall have working knowledge of all necessary points of contact to problem solve and satisfy customer expectations. Will be able to address/relay patient concerns to appropriate department heads.
5. Assists patients with enrolling in the MHS Genesis Patient Portal.
6. Assists patients with using Kiosk.
7. Assists patients with enrolling and using Script Center
Qualifications :
The job qualifications for this position are as follows:
1. A high school diploma or GED equivalent.
2. Familiar with Microsoft Office applications Excel PowerPoint Word and Outlook.
3. Shall be able to read write and speak English well enough to effectively communicate with patients and other staff members.
4. Must possess strong attributes of customer relations and people skills (e.g. courteous attentive listener patient strong communications skills).
5. Must possess a positive attitude and certain degree of creativity and latitude in handling difficult situations.
Physical and Environmental Demands:
The physical and environmental demands of this position are as follows:
Regular attendance required
Regular standing and bending
Considerable walking
Lifting and carrying medical equipment
Moderate stress
Position may require long hours during critical deadlines
Prolonged telephone use
Prolonged work on a PC/Computer
Additional Information :
Some of the benefits offered to our full-time employees include:
- Competitive Salary
- Accrued paid time off
- Paid Federal Holidays
- Health and Wellness benefit to help cover medical costs
- Dental and Vision Plans
- 401k Plan
EOE AA M/F/Vet/Disability
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
