Clinical Business Analyst I
Clinical Business Analyst I
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$ 61609 - 88004
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
This role supports clinical users of Brigham and Womens Hospital and Brigham Womens Faulkner Hospital and Foxborough procedural areas. The candidate will act as a key liaison between the operational and clinical community and Enterprise teams. The Clinical Business Analyst will use their knowledge of application functionality system processes and clinical workflows to provide exceptional customer support and troubleshooting. Support consists of telephone support along with classroom and at-the-elbow support in patient care areas.
Under the direction of the Manager for Brigham Digital Clinical Departmental Information Systems the individual in this role will:
Primarily function in a support-based role working with end-users through day overnight and weekend call on a rotating basis. The primary application supported will be Epic Optime/Anesthesia Epic Cupid Epic ASAP Epic Pheonix Reporting Workbench and any complementary/vendor applications supported by the Departmental team.
Provide in-person support at Brigham and Womens Hospital and Brigham and Womens Faulkner and distributed offsite locations.
Provide off hours (weekends and/or evenings) on-site support multiple times per year for Epic upgrades and other organizational project Go-Lives.
Applicant must be able to create and maintain healthy working relationships with the end users leadership and satellite staff.
Create or update change related training and communication materials as it relates to the above supported Epic module changes.
Document and analyze business processes and drive business process improvement workflows.
Functional and technical requirements definition.
System testing/quality assurance.
Identify system and related operational issues and provide recommended solutions.
Job Summary
Works with users to provide software/application support services. May also work with users to understand clinical and business workflows document functional requirements execute test scripts and user acceptance testing. Essential Functions. Support and educate users on the use of clinical and complementary applications.-Help identify and resolve issues escalating as needed for timely resolution.
-Provide high quality service to end users according to defined service level agreements.
-Run reports as needed.
-Assist with the documentation of business processes.
-Understand user requirements; assist in translating these into functional requirements.
-Assist with executing user acceptance testing plans.
-Participate in team meetings to discuss team and project activities issues changes and communications.
Qualifications
Additional Job Details (if applicable)
-M-F Eastern Business Hours required
-Hybrid Onsite Flexible working model required weekly includes onsite in office (1-2 days per week weekly must be flexible for business needs)
-Remote working days require stable secure quiet compliant working station
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$61609.60 - $88004.80/AnnualGrade
5EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
