SERVPRO of Osceola County Restoration Production Manager!
Seeking individuals with experience in Water Mitigation Mold Remediation and Restoration!!
As a valued SERVPRO Franchise employee you will receive a competitive pay rate with opportunity to learn and grow.
Primary Responsibilities
Oversee a crew of techs and temps at each job site with the objective of maximizing work productivity while minimizing production costs.
Responsible for managing the entire job site and completing required duties including
o Direct Production Techs on plan of action for each Water Mitigation Mold Remediation or Fire cleanup job.
o Scoping the job (completing a walk thru of the entire property with the objective of understanding the scope of damage identifying all affecting areas and assessing required work and coordinating and guiding the techs on how to complete each job).
o Completing Sketches (providing management with a drawing/illustration of the job site with appropriate measurements and all relevant data points needed to complete a proper estimate).
o Pictures (create a photo report for each job documenting all affected areas before work is performed and once works is completed). We need BEFORE and AFTER photos to include in our Billing package to the insurance company
o DryBook (Moisture Reading & Mapping) (responsible for entering/updating all relevant information into DryBook to correctly capture scope of the job)
o Create an Estimate for each job and help gather required insurance paperwork required by the insurance company.
o Conduct the Job Inspections (point of sale be able to sell a job)
o MUST BE ABLE TO MANAGER MORE THAN ONE JOB AT A TIME
Communicate with Adjusters to ensure all insurance requirements are met for each we work on and ensure all documentation is provided to Adjusters/Insurance company.
Communicate with customers to ensure top notch customer service. Must follow up with customers often to ensure we are meeting their needs.
Communicate clear expectations to Production Technicians and supervise their activities.
Manage relationships with centers of influence (COIs) including Property Managers and Adjusters.
Oversee scheduling of jobs resources and crews following SERVPRO Franchise production guidelines
Manage job file documentation job profitability and efficiencies
Train manage and recruit production personnel
Review all job paperwork (scope estimate job diary and work orders) to ensure staff is ready to do the job efficiently
Position Requirements
Must speak English (Bilingual preferred)
Minimum of 2 years experience using DryBook Dash or any other software that deals with Moisture Reading Moisture Logging Moisture mapping.
Minimum of 2 years experience using Xactimate or Estimate Writing
Minimum of 2 years experience in Water Mitigation Mold Remediation Restoration Construction and related industries preferred
IICRC certifications preferred
High organization skills including organizing crews daily tasks.
Be able to write well and clearly and speak professionally on the phone with Insurance Adjusters and Insurance companies
Ability to keep highly organized
Proactive and fully engaged with our daily activities
Effective written and oral communication
Attention to Detail
High organization skills including organizing crews daily tasks.
Intermediate math skills
Experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred
Pay Rate
Competitive pay based on experience.
Submit you resume containing all relevant work experience related to the Restoration Industry.