Customer Service Representative
Customer Service Representative
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Job Description
A customer service rep will provide service to their assigned accounts and any team call routed to them. Responsibilities include but not limited to: phone fax e-mail and processing orders credits/RGAs. The customer service rep is the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting. Must put resolution and closure to issues reported.
Organizational Relationship
This position reports to the Manager Customer Service.
Accountabilities
Use basic knowledge of all aspects of customer service functions to successfully maintain daily account responsibilities.
Build team relationships to team responsibilities.
Basic phone and order entry skills.
Excellent understanding of basic product knowledge.
Effectively communicate with customer team and management.
Self-development/continuous education develop with Supervisor.
Answer phone calls from accounts regarding product delivery and design.
Respond to faxed inquiries from accounts.
Communicate with scheduling department on delivery requirements.
Investigate requests for no charge replacement items.
Issue return authorizations as needed.
Provide customer with order status.
Service the customer base by fielding telephone calls and providing information on the status of orders lead-time inquiries technical product information resolution of problem situations and pricing inquiries. This communication takes place within all levels of our customers organization from the President to the Purchasing Agent & Sales.
Communicate internally with scheduling traffic manufacturing sales reps and shipping to assist customers with concerns or special needs.
Issue Credit and RGAs.
Maintain knowledge of new products product changes.
Processing and maintenance of cabinet and part orders.
Customer account maintenance an training on ordering procedures and processes.
Process quality alerts.
Lead investigation make decisions and resolve customer problems.
Place customer orders for additions and replacements.
Process and authorize product return authorizations credits bills payments to our delivery countertop and glass vendors.
Maintain delivery dates of truckload and job-site orders.
Must adhere to all company and Health & Safety policies as indicated in the Associate Handbook and Standards of Business Conduct Handbook.
Consistently demonstrate Six for Success: Be trustworthy Commit to your team Listen to understand Serve your customer Prepare and plan and Deliver the result.
Perform other duties as may be assigned at managements discretion.
Qualifications :
Characteristics & Attributes
Self-motivated team oriented.
Solid organizational skills ability to manage multiple tasks at once.
Effective team player.
Strong service mentality dedicated to satisfying the customer.
Strong oral and written communication skills.
Demonstrates accuracy in work produces.
Education & Experience
Customer service background.
Order entry computer skills Word Lotus Notes Excel.
College experience and/or two-year degree preferred.
Strong product channel knowledge.
Extensive knowledge of product and cabinet installation.
Additional Information :
For nearly 70 years MasterBrand has been shaping the places where people come together enriching lives and creating meaningful memories for our customers. That combined with our stylish products expansive dealer and retail network and dedicated associates has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools empowering the team and moving forward and is kept alive by our more than 14000 associates across 20 plus manufacturing facility and offices. Visit to learn more and join us in building great experiences together!
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
