Student Care Specialist

Job Title: Student Care Specialist

Reporting Relationship: Assistant Registrar of Registration & Graduation

Unit: IWU-Marion

Department: Registrars Office-IWU Marion

Campus Location: Barnes Student Center Marion IN

Duties and Responsibilities

• Serve as a hard-working and integral member of the Registrars Office
• Serve as a front-line specialist and provide high-level customer service while maintaining a professional demeanor
• Understand facilitate and communicate university policies to students parents faculty and staff
• Assist students faculty and staff in processing and obtaining information regarding student registration and additional academic record forms
• Answer department phones and emails promptly and courteously
• Manage processes such as petitions withdrawals and add/drops
• Process forms and assist with document scanning
• Update and maintain accurate course section changes and manage related email communications
• Process student program changes including adding or changing certificates/majors/minors
• Assist in maintaining accurate academic records by applying approved course substitutions and exceptions
• Assist with large events including New Student Registrations Graduations and other programs
• Provide graduate information to graduating students and other departments as needed
• Assist in the certifying process to ensure that graduates have fulfilled all requirements prior to receiving degrees
• Maintain procedure manuals for related areas of responsibility
• Assist with creating more efficient and effective processes within the Registrars Office
• Perform other duties as assigned by the Assistant Director and the University Registrar
• Assist in transcribing credit

Qualifications:According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• High school diploma
• Some college preferred

Experience

• Ability in Microsoft Office (Outlook Powerpoint Word)
• Experience with Power Bi Access Excel Querying information and SharePoint are not required but preferred
• Demonstrated ability to work effectively with individuals from diverse communities and cultures

Required Skills

• Strong Christian commitment and adherence to the standards outlined in the IWU Community Lifestyle Statement
• High level of customer service skills through written and verbal communication
• Computer knowledge and skills with experience in Microsoft Office
• Organizational skills with the ability to manage several tasks simultaneously prioritize projects and manage resources
• Excellent oral and written communication skills
• Attention to detail and accuracy skills
• Ability to work independently or in a team environment
• Ability to respond promptly to requests and calls
• Ability to work in a busy environment with numerous interruptions
• Ability to evaluate and troubleshoot

IWU Kingdom Diversity Statement

IWU in covenant with Gods reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living teaching and learning which exhibits honor respect and dignity. Acknowledging visible or invisible differences our community authentically values each members earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christs commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C. Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.