DRR, Operations Support Specialist

Job Family:

Travel Required:

Clearance Required:

What You Will Do:
We are currently searching for the Division of Receipt and Referral (DRR) Operations Support Specialist. This role will provide comprehensive administrative and technical support to the Director of DRR senior leadership and staff. This role ensures the accurate and timely processing of grant applications supports peer review operations and maintains high-quality data and reporting systems. This is a full-time opportunity located in Bethesda MD.

• Receive verify and organize grant applications in accordance with

• Division of Receipt and Referral (DRR) policies.

• Route applications to appropriate branches or study sections based on CSR guidelines.

• Track and report application status including Awaiting Receipt of Application (ARA) items and fast-track submissions.

• Identify and resolve application errors including modular budget issues.

• Enter and update application data in IMPAC II (Extramural Grant System) and maintain RFA/PA tracking tables.

• Coordinate logistics for in-person and virtual peer review meetings including scheduling AV setup hotel arrangements and material preparation.

• Support SROs during meetings by monitoring conflicts ensuring form completion and managing technical tools (e.g. MeetingOne Teams).

• Prepare and submit post-meeting documentation packages and finalize meeting records in Committee Management systems.

• Maintain reviewer rosters and seating charts; generate tent cards and folders with meeting materials.

• Ensure accurate conflict of interest tracking and roster updates throughout the review cycle.

• Reporting & Quality Assurance

• Generate workflow and volume reports; maintain DRR SharePoint content.

• Collaborate with DRR Data Management Analysts to respond to inquiries and ensure data accuracy.

• Communicate with IC and CSR stakeholders to gather referral and application data.

• Manage VAM portal entries and configure remote participant access.

• Provide technical support for video/audio quality and troubleshoot connectivity issues.

• Provide ad hoc administrative services and support the overall operational efficiency of DRR.

What You Will Need:

• Bachelors Degree OR Associates PLUS TWO (2) years of experience is equivalent to a Bachelors.

• A minimum of ONE (1) year of experience

• Skilled in identifying and resolving application errors and routing issues.

• Proactive in troubleshooting technical problems and ensuring meeting readiness.

• Understanding of conflict-of-interest policies and secure handling of sensitive information.

• Capable of generating reports and analyzing workflow data.

What Would Be Nice To Have:

• Previous experience with NIH preferred.

• Experience in grants administration peer review operations or federal research support preferred.

• Ability to manage multiple tasks prioritize deadlines and maintain accurate records.

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care Hospital Indemnity Accident Insurance Legal Assistance and ID theft protection etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.