HR Program Support Specialist
HR Program Support Specialist
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Job Description
Job Summary
The Program Support Specialist plays a key role in ensuring the smooth operation of day-to-day activities by providing high-level support to internal and external teams. This position is responsible for managing employee processes coordinating onboarding ensuring accurate timekeeping maintaining regulatory compliance and supporting various HR functions. This role is essential to fostering a seamless operational environment at the client site and ensure that new employees are effectively welcomed and set up for success This role is critical to maintaining smooth operational processes at the client site and ensuring new employees are welcomed and set up for success. The Support Specialist will work closely with the onsite Program Manager who overseas account performance and manages client relationships. This position will be partnering with managers and employees to provide Human Resources consultation and support on HR initiatives in the areas of employee relations
Classification and Reporting : Full-time exempt
Job Responsibilities
- Serve as the primary liaison between the Program Manager and internal HQ teams ensuring effective communication and alignment with client-related needs.
- Plan coordinate and facilitate new employee orientations including scheduling materials and documentation.
- Initiate and track new employee onboarding / offboarding tickets.
- Serve as the primary point of contact for time entry issues ensuring compliance with company and client policies.
- Monitor employee compliance with onboarding documentation and training requirements.
- Support HR coordination efforts with headquarters management team. Q.
- Provide guidance and coaching to onsite team members as needed.
- Oversee the day-to-day responsibilities of junior support team members (if applicable).
- Review expense reports and ensure travel and reimbursement policies are followed.
- Ensure all VMS support metrics (response times issue resolution rates etc.) meet defined KPIs.
- Assist with VMS (Vendor Management System) support reporting and troubleshooting.
- Collaborate with the Program Manager to align daily support tasks with broader program goals and client expectations.
- Provide account recruitment as needed to meet account staffing needs
- Perform other duties as assigned to meet the needs of the department and client.
- Support special operational initiatives as needed.
- Partner with managers at all levels to provide objective direction regarding employment policies and employment practices to achieve a proper resolution on various complex issues. Issues include but are not limited to performance attendance deficiencies misconduct FMLA and ADA.
- Support management on performance documentation (performance improvement plans; verbal written final warnings and terminations).
Minimum Qualifications
- Associate degree or equivalent experience in a related field required Bachelors degree preferred.
- 2 years of experience as a VMS Support Specialist or similar support role.
- 2 years of customer service experience.
- Proficiency in Microsoft Office Suite and the ability to quickly learn and navigate internal systems and platforms.
- 2 years of HR Generalist experience with a strong emphasis on employee relations issues is preferred
- Strong organizational and problem-solving skills.
- Excellent oral and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to maintain confidentiality and exercise discretion.
- Experience with onboarding compliance tracking and HR coordination preferred.
- Leadership or employee management experience is strongly preferred.
- Ability to travel up to 35% as needed.
Physical Requirements
- Frequently required to operate a computer and file and retrieve written documents.
- Physical demands may include but are not limited tostanding sitting walking lifting carrying reaching handling kneeling crouching and bending.
Requires Access to Sensitive Information: Yes
Equal Employment Opportunity Statement:
InGenesis is an equalopportunity employer committed to fostering a diverse inclusive and equitableworkplace. We comply with all applicable federal state and local employmentlaws including recent executive orders and strictly prohibit discriminationharassment or retaliation based on race color religion sex sexualorientation gender identity national origin disability genetic informationage veteran status or any other characteristic protected by law.
InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications merit and business needs. Please visit our website at for more information.
Company Statement:
Withdecades of experience InGenesis has grown into one of North Americas mosttrusted Healthcare Services Firms which includes comprehensive health andworkforce solutions. As the industry landscape shifts with new challenges inpatient care quality and compliance requirements workforce retention andoperational efficiencies we deliver strategic data-driven solutions thatinclude redefining workforce management and clinical service delivery. ExploreInGenesis to discover how our expertise innovative strategies and commitmentto excellence are shaping the future of healthcare workforce solutions. Join usin celebrating the professionals who define the next era of healthcare.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
