Customer Service Associate
Customer Service Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Administrator is the first point of contact at the facility with a high level of professionalism and knowledge of the branch products and services. The ideal candidate for this role will display exceptional customer service and communication skills when answering calls replying to email inquiries educating customers on promotions or sales and supporting the administrative needs of the facility.
RESPONSIBILITIES
Provide high-quality customer service to any walk-in customers
Collaborate with and assist the Account Manager and Branch Manager with orders and customer needs
Assist with showroom merchandising and ordering products
Answer incoming phone calls and transfer to the correct person
Respond compose and send e-mail correspondence throughout the company in a timely manner
Provide customer support via email phone or in person
Inform customers of current promotions or special sales
Engagement in learning and communicating all products and services
Compliance with all company safety standards and procedures
Creatively work with team members on sales strategies
Other duties as assigned
Qualifications :
Strong customer service skills
Knowledge of construction traffic control or infrastructure industries preferred not required
Strong communication skills both written and oral bilingual a plus
Excellent computer and internet skills
Must be results-driven friendly tenacious work independently and have a positive attitude
High energy and self-motivation
Team focused and supportive of the companys direction
Hours of operation are typically 7 a.m.- 4 p.m. M-F
40-hour workweek
Primarily sedentary or working at a desk
Occasionally lift and move 10-50 pounds
Proficient literacy
The employee frequently is required to stand walk or reach with hands and arms.
Additional Information :
- Comprehensive benefits package including three medical plan options and two dental plan options along with additional benefits such as Legal and Identity Shield Accident and Critical Illness coverage.
- Eligibility for benefits starts on the 1st of the month following your hire date.
- Company-paid life insurance coverage.
- Company-paid long-term disability (LTD) insurance.
- Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- Participation in the 401(k) retirement plan.
- Paid Time Off (PTO) and paid holidays.
Compensation: $17-$22 per hour
AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.
AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
