Resident Services Coordinator
Resident Services Coordinator
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$ 52228 - 65286
1 Vacancy
Job Description
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
Reporting to the Executive Director the Resident Services Coordinator (RSC) is responsible and accountable for providing a smooth transition for resident admission and continued placement. Provides support to residents and families before during and following the Admission Process acting as a resident advocate. The RSC takes an active role in scheduling and facilitating the resident care conferences provides emergency consultation to care staff families and residents and responds to psychosocial and counseling referrals. In addition to this the RSC is responsible for the facility complaints process annual satisfaction survey and acts as the liaison between the facility and its Family Council and community.
The RSC is required to perform their duties in a manner consistent with the Salvation Armys core values ensure resident safety and demonstrate customer service excellence while responsible for planning implementation and evaluation of programs and services provided to the residents.
Accountabilities:
Resident Admission Process
Ensures that residents and/or families are provided with all pertinent information including a detailed tour of the facility
Liaison with the Home & Community Care Support Services (HCCSS)
Reviews resident applications for admission and consults with nursing department as needed
Meets with incoming resident family member/Substitute Decision Maker (SDM) / Power of Attorney (POA) to review the admission process and acts as liaison for the resident & family with various facility departments guiding them through the transition
Resident Advocate & Family Support
Schedules initial and annual resident care conferences with the physicians resident/family SDM and staff
Facilitates the care conference meeting to ensure all resident/SDM questions and concerns addressed
Checks in periodically with new residents and SDMs to support transition to LTC
Manages the facility complaint process and facilitates the follow up and resolution per the facility policy and MLTC regulations
Provides guidance to Families/Residents regarding powers of attorney/SDM & resident capacity issues
Assists business office with follow up on resident financial capacity issues and PGT involvement
Facilitates the facility resident & family satisfaction survey process
Community Engagement
Networks with community businesses and organizations providing information and raising awareness of facility & LTC sector
Facilitates contacts between facility residents and support organizations within the community
Attends speaking engagements to raise awareness of facility & LTC sector
Quality Management:
Participates in all aspects of the Quality and Risk management program.
Ensures the collection of financial indicators within timeline on a monthly basis as assigned
Maintains personal accountability for timely and accurate completion of month end and year end
Regulatory Compliance:
Fosters good working relationships with relevant persons within key regulatory entities
Knows and interprets MLTC legislation regulation and process
Understands all components of related legislation for staff residents and families
CRITICAL RELATIONSHIP MANAGEMENT
Governance Boards and Councils: Family Councils
Internal:
Executive Director
Employees
External:
Families
Power of Attorney/SDM
Home & Community Care Support Services (HCCSS)
Hospital discharge planners
Family Councils
MANAGERIAL/Technical Leadership RESPONSIBILITY:
Reports directly to the Executive Director
Direct reports for this position: None
WORKING CONDITIONS:
This role works within an office environment
The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.
education and experience Qualifications:
Education Qualifications and Certifications:
Post-secondary degree/diploma from a recognized university or college in Gerontology social services healthcare or related discipline
Experience and Skilled Knowledge Requirements
A minimum two (2) years experience in long term care or a related field or an equivalent combination of education training and experience
Skills and Capabilities (examples provided below):
Strong Data entry skills
Proficient in work excel spreadsheets and PowerPoint outlook and MS Teams
Attention to detail problem solving and analytical skills.
Ability to communicate effectively both verbally and in writing
Excellent customer service skills
Ability to deal with others effectively including responding to residents families and staff inquiries and concerns with tact and understanding and recognizing the need to maintain confidentiality
Ability to organize work and to maintain work schedules and meet deadlines under pressure and interruptions
Ability to operate related equipment
Physical ability to carry out the duties and cope effectively with job stress.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
Compensation:
The target hiring range for this position is $52228.81 to $65286.01 with a maximum of $78343.21.Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Required Experience:
IC
Employment Type
Full-Time
