Customer Engagement Specialist
Customer Engagement Specialist
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Job Description
ABOUT US
A&R Solar is a 100% employee-owned B Corp and certified Social Purpose Corporation serving the Pacific Northwest since 2007. We help homeowners businesses and public agencies go solarwith a deep commitment to people the planet and long-term partnerships. Read more about us!
Our Values Guide Everything We Do:
- Challenge Accepted Were always learning growing and leveling up. Curiosity and adaptability are part of our DNA.
- Enjoy the Ride We do great work with great peopleand we have fun doing it. We celebrate wins support each other through setbacks and build a positive inclusive culture.
- Be Genuine We communicate openly and honestly even when its hard. Trust is earned through clarity follow-through and owning our mistakes.
- Own It We step up when we see a problem. Everyone here plays a role in our collective success and we raise the bar together.
- Leave it Better We take sustainability seriouslyin our work our operations and how we show up for our community.
POSITION SUMMARY
Status: Full-time $24-27/hour Generous Benefits
Reports to: Marketing Director
Department: Customer Engagement Team / Marketing
A&R Solar is seeking a tech-savvy detail-oriented Customer Engagement Specialist to join our Customer Engagement Teamthe strategic hub of our customer journey. As our primary customer contact youll serve as an expert router and relationship manager ensuring every customer reaches the right specialist quickly and professionally.
This isnt a script-reading job. Youre the intelligent front door to A&R Solarassessing customer needs providing light qualification and education and making smart routing decisions across multiple departments. Youll work closely with our Technical Specialist to handle complex questions and ensure seamless customer experiences.
Youll master multiple platforms while building relationships that protect revenue and drive customer satisfaction. Well train you on solaryou bring the intelligence empathy and tech skills to excel in this mission-critical role.
Expert Customer Routing & Relationship Management
- Serve as primary phone contact during business hours for all A&R Solar customers
- Quickly assess and route inquiries across five departments: Sales Service Accounting & HR Permitting and Marketing
- Provide light qualification for residential and commercial sales inquiries
- Handle standard residential sales intake plus basic solar education
Technology & System Management
- Master Salesforce CRM for customer data management and lead tracking
- Utilize Google Suite for communication and documentation
- Navigate multiple platforms simultaneously (phone systems chat tools scheduling software)
- Create accurate tickets log interactions and manage follow-up workflows
Collaborative Customer Engagement
- Partner with Technical Specialist for deeper solar education and technical questions
- Coordinate seamless handoffs to appropriate department specialists
- Maintain detailed documentation for customer relationship continuity
- Contribute to customer experience improvements and process optimization
Revenue Protection & VIP Care
- Identify and prioritize high-value prospects and key accounts
- Ensure no commercial leads or urgent service issues fall through cracks
- Provide empathetic support during customer frustrations or system issues
- Maintain A&R Solars professional reputation through every interaction
REQUIREMENTS
Customer Service Excellence
- Proven customer service experience in professional or technical environments
- Exceptional phone presence and written communication skills
- Unflappable demeanor with ability to handle stressed or frustrated customers
- Strong listening skills and emotional intelligence
Technical Proficiency & Learning Ability
- Advanced comfort with complex software platforms such as Salesforce Google Suite
- Quick learner who masters new software and systems efficiently
- Tech-savvy problem solver who troubleshoots platform issues independently
- Organized multitasker who maintains accuracy across multiple systems
Professional Skills
- Smart routing and light qualification capabilities
- Detail-oriented with excellent time management
- Collaborative team player who supports seamless handoffs
- Curious mindset with ability to learn solar industry fundamentals
Bonus Qualifications
- Experience with CRM systems (Salesforce preferred)
- Familiarity with solar utilities or technical industries
- Previous intake qualification or routing experience
WHAT WE OFFER
Compensation & Benefits
- Competitive hourly wage: $24-27/hour
- Generous benefits package including health dental and vision insurance
- 401(k) with company match
- Paid vacation and sick time
- Professional development support
Work Environment
- Hybrid flexibility: 3 days remote 2 days in-office for culture and collaboration
- Mission-driven employee-owned B Corp environment
- Supportive people-first culture that values your input
- Opportunity to be part of Pacific Northwests leading solar company
Ready to be the intelligent caring voice of A&R Solar Wed love to meet you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
