Infrastructure Developer - ITAM Content Service
Infrastructure Developer - ITAM Content Service
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Job Description
What you get to do in this role:
As a Software Engineer in the ITAM Content Service team your responsibilities will include
Using the latest technologies to build end to end features in our Content Infrastructure by implementing scalable designs integrating ServiceNow capabilities with cutting edge AI technologies
Implement and optimize AI model services and integrate Generative AI models such as OpenAI Gemini and Claude LLMs into enterprise workflows
Design and develop applications within the ServiceNow platform while writing clean scalable and reusable code by enforcing best practices (Code Reviews Unit testing etc.)
Build APIs microservices and user interfaces that enable seamless interaction with AI powered features Implement prompt engineering retrieval augmented generation (RAG strategies for delivering best in class features.
Learn in depth the Asset Management product and help in designing developing & enhancing curation workflows.
Work with Product Management Application developers Content Curators and quality team towards defining the right ITAM content infrastructure
As a member of the content Infrastructure development team be willing to jump into firefighting on infrastructure or operational issues at short notice
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 3 years of experience with ServiceNow application development
- 2 years of experience with JavaScript or Python
- Strong proficiency in ServiceNow scripting (JavaScript GlideRecord GlideAggregate)
- Experience with JavaScript UI frameworks and RESTful APIs
- Experience implementing generative AI models in enterprise workflow applications.
- Knowledge of data structures algorithms and object oriented design
- Strong analytical design and communication skills
- Experience with data structures algorithms object oriented design design patterns and performance/scale considerations
- Working knowledge of development tools (IDE debugger build tools source control ServiceNow instances profilers)
- Experience with or knowledge of Agentic AI framework or NASK framework in ServiceNow AI platform is a plus
- Strong analytical design and communication skills
- Bachelors or Masters degree in Computer Science or equivalent work experience This role offers the opportunity to develop expertise at the intersection of enterprise platform and artificial intelligence while delivering innovative solutions for our users.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
