Director of Residence Experience
Director of Residence Experience
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Salary Not Disclosed
1 Vacancy
Job Description
Position Title: Director of Resident Experience
Location: Brooklyn NY
Compensation: $150k
Company Overview
We are a leading residential real estate firm specializing in the management of high-end luxury properties across New York City. Our focus is on delivering five-star living experiences through exceptional service hospitality-driven operations and thoughtfully curated amenities that enhance modern urban living.
Position Overview
We are seeking a dynamic and service-driven Director of Resident Experience to lead all resident-facing functions and cultivate a hospitality-first culture across the property. This individual will be responsible for ensuring every touchpoint from doormen and concierge to porters and amenity staff aligns with a white-glove standard of excellence.
This is a senior leadership role ideal for someone with a background in hospitality luxury residential or high-end lifestyle operations.
The Ideal Candidate
You are a proactive leader who understands how to build community train staff in elevated service delivery and ensure every resident feels prioritized welcomed and valued. You thrive in fast-paced environments and hold yourself and others to the highest standards of professionalism and warmth.
Key Responsibilities
Champion a five-star hospitality culture across the entire property
Supervise and train building staff (concierge front desk doormen porters amenity personnel) to deliver elevated service
Act as the primary liaison for resident experience responding to inquiries concerns and service requests with care and urgency
Develop and enforce resident engagement standards and service protocols
Collaborate with property management to ensure all building functions align with brand-level service expectations
Create and oversee resident welcome programs feedback loops and satisfaction tracking
Assist in planning lifestyle programming and partnerships to enhance the community atmosphere
Serve as a brand ambassador for the property representing the building with professionalism and warmth at all times
Qualifications (Must-Haves)
5 years in luxury hospitality high-end residential management or service leadership
Strong team leadership and staff training experience
Impeccable communication and interpersonal skills
Detail-oriented proactive and highly organized
Experience managing service standards SOPs and resident satisfaction programs
Ability to work evenings or weekends as needed for resident events or special situations
Why Apply
Work in an environment that values innovation hospitality and excellence
Competitive compensation package with full benefits
Play a pivotal role in shaping a best-in-class resident experience
Email resumes to
Required Experience:
Director
Employment Type
Full Time
