Sales Development Manager

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

Square is looking for a Sales Development Manager to join our growing Global Team. The SDR Manager will lead a team of inbound Sales Development representatives who qualify leads from various sources and set appointments for Account Executives at Square. You will work across multiple time zones and geographies delivering repeatable and profitable pipeline and developing future Square Account Executives. This position is based in Scottsdale Arizona and will report into the Global Lead for Sales Development. This role will manage a team on-site in Scottsdale as well as an Australian SDR team based in Melbourne. Additionally this role will support the management of our off-shore BPO SDR team based in Guatemala which will require 1-2x meetings per week.

This candidate must be based out of Scottsdale Arizona.

You will:

• Lead and coach a team of Sales Development Representatives (SDRs) who qualify inbound and outbound leads across multiple regions and time zones
• Empower your team to effectively handle objections using the Challenger and Gap Selling methodologies during qualification calls
• Drive SDR development through weekly coaching sessions pipeline reviews and a strong focus on improving sales productivity at the individual level
• Inspire your team to exceed monthly and quarterly targets by setting clear goals and implementing creative motivational strategies
• Leverage AI tools to review calls and uncover coaching opportunities that enhance performance and effectiveness
• Build refine and scale a repeatable data-driven SDR process that supports team growth and performance consistency
• Monitor key activity metrics maintain accurate CRM data and use insights to optimize productivity and outcomes
• Provide clear actionable weekly reporting on lead volume conversion rates pipeline health and campaign impact
• Collaborate closely with Market Leads Enablement Marketing Risk and Ops teams to ensure SDR alignment and success in key markets
• Join a broader sales leadership team where your contributions will shape the future of our go-to-market strategy
• Develop a deep understanding of Squares products competitive landscape industry trends and global sales operations

You have:

• Has at least 1.5 years of direct experience managing and scaling a team of SDRs BDRs or Inside Sales representatives
• Has 5 years of experience as an outbound SDR BDR or sales associate with a consistent track record of hitting or exceeding goals
• Is a passionate and driven leader with a strong interest in SaaS and a desire to grow within a fast-paced high-growth industry
• Brings a coaching-first mentality with a proven ability to develop SDRs through live call coaching outbound strategy and pipeline management
• Has hands-on experience with modern sales engagement platforms like Salesloft or Outreach and leverages AI tools for call review coaching and sales enablement
• Is proficient in Salesforce and power dialing tools like Orum or Nooks with a track record of building and sustaining a competitive high-performing sales culture
• Has successfully partnered with Account Executives and Marketing teams to craft impactful messaging scripts and email campaigns tailored to target audiences
• Thinks critically and creativelyespecially when it comes to improving lead generation tactics qualifying leads handling objections and optimizing funnel conversions
• (Bonus) Brings prior closing experience as an Account Executive and understands the full sales cycle from prospect to close

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.