Colleague Relations Specialist
Colleague Relations Specialist
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Job Description
Colleague Relations Specialist US
Because we strive to put people first.
Culture our way.
People & Culture at Primark
Whats a career at Primark all about The positive impact youre making the experiences youre having and the people youre with. Youre our inspiration. Embrace what sets you apart own your career and develop in ways you never expected. Leave your mark. And do it your way.
What Youll Do as a Colleague Relations Specialist
In your role youll collaborate with different people across a range of skillsets. Heres a flavour of your day-to-day:
Because we strive to put people first.
Culture our way.
People & Culture at Primark
Whats a career at Primark all about The positive impact youre making the experiences youre having and the people youre with. Youre our inspiration. Embrace what sets you apart own your career and develop in ways you never expected. Leave your mark. And do it your way.
What Youll Do as a Colleague Relations Specialist
In your role youll collaborate with different people across a range of skillsets. Heres a flavour of your day-to-day:
- Accountable for supporting and guiding on CR related concerns based on case load
- Partner with key stakeholders including P&C Business Partnering Team Area Managers and Store Management to support great outcomes and bring matters to a resolution
- Be a trusted adviser and subject matter expert in supporting coaching guiding managers at all levels of the business providing accurate and timely advice on all employee relations matters in line with our internal policies and procedures and consistent with good practice and employment law requirements including but not limited to: corrective action; capability (sickness and performance); flexible working; family leave; working time and probation cases
- Partner with P&C BPs to provide specialist guidance on complex Employee Relations matters ensuring consistent application of policies and alignment with Primark Values & Behaviours and organizational values and legal standards.
- Foster strong collaborative relationships with P&C BPs through regular communication data insights and skill enhancement initiatives to proactively address CR issues and support a positive employee experience
- Demonstrate excellent communication skills both written and oral and be able to influence and impact colleagues at all levels
- Be proactive and creative in considering strategies and solutions
- Work collaboratively with other CR team members by sharing best practice and assisting with cases as and when required
- Review CR documentation and provide feedback to stakeholders to ensure the content is clear objective and legally compliant and manage this within the SLA timescales
- Provide regular employment law/ CR updates both written and in the form of live learning to clearly drive high standards
- Accurately and continuously update CR trackers
- Support the CR/LR Lead in providing timely and accurate responses to high profile employee relations queries
- Support senior managers in dealing with high profile CR cases risk assessing situations giving accurate and timely advice
- Liaise and escalate cases to relevant stakeholders on significant cases including but not limited to Corporate PR D&I Security Legal Compliance and Data Privacy Profit Protection and Occupational Health.
- Liaise with external solicitors and key stakeholders in order to progress cases within required deadlines
- Attend employment tribunals if needed to support the key witnesses and represent the business and use key learnings to improve the quality of future advice and limit business risk
- Considers the relevant legislation when managing a case assessing the risk and ensuring the company remains legally compliant. Proactively and consistently consider lessons learned and any follow up actions required
- Proactively keep up to date with all relevant legislative changes which affect the business
- Contribute towards elevate and deliver new and existing training to support the upskilling of management teams.
What Youll Bring
Here at Primark we want everyone to feel valued so please bring your authentic self to work of course with some other key experience and abilities for this role in particular:
- Strong and demonstrable experience in Employee Relations in a fast moving multi-site organisation; including practical experience in managing day to day ER cases and change management projects
- Great up-to-date knowledge of employee relations practice and employment law
- Strong ability to coach and influence all levels of management on ER cases
- Ability to communicate effectively (both oral and written) and build relationships at all levels
- Ability to work well under pressure be resilient prioritise and meet deadlines
- Ability to demonstrate credibility within the organisation
- Good team working skills
- Communicate tactfully professionally diplomatically and confidentially at all timesproviding regular updates to stakeholders
- Excellent technology skills
Does this sound like you Great because we cant wait to see what youll bring. Youll be supported within a team of equally capable people celebrating who you are and aiding you reach your potential. At Primark were excited about our future - and were excited to develop yours.
Important Details
Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race color religion sex disability age sexual orientation gender identity national origin veteran status genetic information or any other characteristic protected by law. Primark is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process please email with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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