Medication Support Coord Department of Medicine

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

1. Supports the Department of Medicine by assisting with patient medication management

2. Receives reviews and facilitates requests for medication renewal. Reviews the requests according to guidelines. Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature.

3. When electronic prescribing is not available acts as an agent of the provider to transmit prescription information to pharmacies by phone fax or paper.

4. Acts as resource for patients on procedures of obtaining prescriptions generic medications prior approval requirements insurance procedures and other medication related issues.

5. Completes medication prior authorization paperwork for signoff by the clinical care tea. Monitors progress of prior authorization status throughout review process updating appropriate parties as necessary.

6. Answers the phone provides information and directs calls to the appropriate areas.

7. Assists in department-wide initiatives for improved medication prescribing such as preferred medications medication recalls or alerts medication formulation changes.

8. Performs all job functions in compliance with applicable federal state hospital policies and procedures.

9. Handles confidential information in compliance with HIPAA guidelines.

10. Attends team meetings as required and contributes in a positive manner focusing on constructive processes and quality improvement.

11. Maintains clean and organized work areas.

12. Follows intuitional and departmental policies and procedures.

13. Demonstrates accountability and ownership of job responsibilities.

14. Exhibits professional behaviors and attitudes related to communication punctuality workplace attire personal internet or phone use and teamwork.

15. Performs other duties as needed.

Skill Qualifications:

1. High school diploma or equivalent.

2. Must be at least 18 years of age.

3. Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program or equivalent institutional/retail pharmacy or medical office experience is highly desirable.

4. One-year experience in a medical setting is required. Prior pharmacy experience desirable.

5. Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.

6. Requires knowledge of medication abbreviation and symbols medication indication and dosage and common medication questions.

7. Requires knowledge of medical terminology abbreviations and computer technology.

8. Experience with electronic medical record system(s) and Outlook is preferred. Experience with Epic is desirable.

9. Strong written and verbal communication skills in English required. Bilingual (Spanish) written and verbal communication skills a plus.

10. Ability to communicate clearly and effectively with patients families providers and staff while protecting patient confidentiality and demonstrating courtesy and respect.

11. Demonstrated skills in service excellence including active listening problem solving and ability to remain calm in emotional situations.

12. Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.

13. Attention to detail strong organizational skills with the ability to prioritize multiple tasks and work independently especially when there are time constraints. Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including management physicians practitioners and staff

Hybrid

801 Massachusetts Avenue

40

Regular

Day (United States of America)

Pay Range

$18.99 - $27.17/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework