Director of Event Services
Director of Event Services
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Salary Not Disclosed
1 Vacancy
Job Description
Director of Event Services
At Fairmont San Francisco our legendary service and iconic venues set the stage for unforgettable events. As Director of Events you will lead the planning and execution of all on-site events and conferences - ensuring seamless coordination elevated guest experiences and service excellence across all functions. This role is key in delivering memorable occasions from high-profile galas to executive meetings.
What you will be doing:
Reporting to the Director of Sales responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Oversee and lead the Events Services team from contract turnover through execution
- Serve as the primary liaison between clients and hotel departments to ensure operational excellence
- Establish and maintain rapport with clients before during and after events to ensure satisfaction and repeat business
- Prepare and manage departmental operating procedures and service standards
- Oversee the planning and logistics of all events ensuring timely accurate communication and coordination across departments (banquets culinary stewarding rooms AV etc.)
- Conduct detailed site inspections and pre-conference planning meetings as needed
- Lead the creation and distribution of event orders group resumes and function contracts
- Monitor event space setup service delivery and overall flow to ensure client expectations are exceeded
- Collaborate with Banquet and Culinary teams to manage event execution and troubleshoot in real time
- Maintain accurate records and event files for internal follow-up and post-event reporting
- Partner with the Director of Sales to forecast departmental performance and identify operational needs
- Uphold and enforce hotel standards policies and procedures
- Support departmental financial goals by managing labor and operational expenses
- Balance administrative operational and colleague development responsibilities
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Minimum 5 years of leadership experience in Conference Services or Event Management in a luxury or large-scale hospitality environment
- Proven success in client relations and event execution
- Strong organizational planning and leadership skills
- Excellent communication skills both verbal and written
- Proficiency in Microsoft Office and event management systems (e.g. Delphi Opera)
- University/College degree in Hospitality Event Management or related field preferred
- Ability to work well under pressure in a fast-paced environment
- Highly responsible reliable and service-focused
Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
Salary Rate: $120000 to $150000 USD gross per annual
Additional Information :
Visa: Must be able to provide proof of eligibility to work in the United States
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
