Guest Experience Supervisor
Guest Experience Supervisor
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1 Vacancy
Job Description
Guest Experience Supervisor
Sheraton Heathrow Hotel Marriott International
Were looking for a confident and motivated Guest Experience Supervisor to join our Front Office team at Sheraton Heathrow Hotel. If youre passionate about delivering exceptional service solving problems on the spot and inspiring a team this is your next step.
What Youll Do- As a Guest Experience Supervisor youll be the face of the hotel for our guests and a leader for the team. Your responsibilities will include:
- Overseeing guest check-ins and check-outs ensuring accuracy and efficiency.
- Handling payments billing and daily reporting with precision and attention to detail.
- Responding to guest needs and requests and making sure theyre followed through to resolution.
- Providing clear direction and support to the front office team during your shift.
- Supporting training coaching and team motivation to drive a positive working environment.
- Ensuring safety professionalism and adherence to brand standards at all times.
- At least 1 year of experience in a guest-facing hospitality role.
- Prior supervisory or team leader experience is essential.
- Strong communication skills both spoken and written.
- Calm under pressure detail-oriented and solution-focused.
- Comfortable using hotel systems and handling financial transactions.
- A genuine passion for creating memorable guest experiences.
Sheraton is part of Marriott International offering world-class training global opportunities and benefits that reward your commitment. Youll be part of a team that values professionalism teamwork and service excellence.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
