Technical Communications Manager

Position title: Technical Communications Manager

Reports to:Director of Marketing

Department: Marketing

Salary Range:$90000 $105000 / year

Position Description

In-Situ Inc. is an industry leader in environmental and process monitoring technology. We are searching for an exceptional Technical Communication Manager to join our marketing team to lead the development of clear engaging and accurate customer-facing technical content that supports our marketing and sales objectives. In collaboration with our product managers the Technical Communication Manager will bridge the gap between engineering and customer-facing teams helping position our products with authority and clarity in the marketplace.

Essential Duties & Responsibilities

• Develop and manage the creation of technical marketing content including
  1. Product spec sheets brochures case studies
  2. Technical posts
  3. Product web copy
  4. Manuals and quick start guides
  5. Sales enablement tools such as customer-facing product decks
  6. Product videos
  7. How-to content (including videos)
• Work with internal stakeholders (mechanical engineers electrical engineers sales product managers chemists and software engineers) to define and document official user procedures gather technical data and ensure content accuracy.
• Collaborate with graphic designers product managers and technical sales to produce visually engaging and technically correct materials.
• Research and understand technical information and translate into clear benefit-driven messaging to target audiences.
• Work with vendors and marcomm team to capture and edit photographs to use in documentation.
• Maintain and update the documentation design system and the digital asset management system.
• Assist with training on proper user procedures to internal and external groups
• Ensure consistent tone terminology and visual alignment across all content
• Manage documentation standards templates and style guides.
• Support video scripts infographics and technical animations in coordination with the creative team
• Monitor competitor materials and industry trends to inform content strategy
• Partner with UX designers to craft meaningful help content in software UIs
• Provide guidance for those on the team who are less experienced

Requirements

• BS/BA in either a technical field communication field or equivalent experience
• Minimum 3 years in a technical communications technical support technical service or similar position
• Proficient with at least one standard documentation software (InDesign preferred)
• Ability to understand and translate complex technical andscientific systems and processes and communicate them to non-technical people in a simple and clear manner
• Basic grasp of good graphic design and document layout principles for documentation
• Proven history of defining and maintaining a content strategy
• Excellent writing skills (suggest having samples available)
• Strong attention to detail
• Applicants must be eligible to work in the United States

Key Skills & Competencies

• Significant familiarity with technical and scientific concepts and language
• Able to independently build complete documentation for a new product from start to finish
• Able to facilitate meetings workshops and other cross-functional communication with internal teams to understand and align on unknown or undefined information
• Can define a technical communication strategy uniquely applicable to our business
• Can organize their work on technical communication projects based on business priorities
• Comfortable presenting and teaching user procedures to internal and external groups

Additional Ideal Candidate Experience

• Instructional design and/or curriculum development
• Adobe CC especially InDesign Illustrator Lightroom Photoshop and Premiere Pro
• Common CMS websites (e.g. Magento WordPress etc.)
• Online knowledgebase tools
• Figma and FigJam
• Product photography
• 3D design and rendering tools (e.g. Autodesk 360 SolidWorks Blender etc.)
• User research
• Project management tools like Smartsheet
• Agile development environment
• Teaching/training in a classroom
• Previous technical and/or scientific experience

Benefits Available:Health Dental and Vision Insurance 401(k) matching Short and Long-Term Disability Group Life/AD&D Insurance Employee Assistance Program Will and Trust Preparation Services Travel Assistance Services 10 paid holidays per year (set by company) 20 days FTO (Flexible Time Off) accrued evenly throughout the year.

Voluntary Benefits:Life / AD&D Pet Insurance Aflac Identity Theft Protection Legal Services FSA for Dependent Care Health Savings Account

Additional Benefits:Potential Bonus based on company performance Continuing Education Dependent Care and Wellness Reimbursements.

In-Situ Inc. builds world-class environmental and process monitoring instruments ... and world-class careers!

Our global company consists of a highly collaborative group of talented engineers and subject matter experts who share a passion for innovation and delighting our customers. We care deeply about our people and maintain a positive and empowering company culture of family and work-life balance. As a small business every member of our organization has an opportunity to succeed and make a significant impact.

• Please apply at above qualifications are met.
• Applications are processed through ADP Workforce Now. After clicking on the job title for the position in which you are applying you will be directed to the ADP website to submit your application.
• Please no phone calls about this job.
• Principals only. Recruiters please do not contact this job poster.
• Please do not contact job poster about other services products or commercial interests.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

An Equal Opportunity Employer including disability/vets.