Communications Facilities Coordinator
Communications Facilities Coordinator
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$ 77204 - 89557
1 Vacancy
Job Description
Introduction
The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you have apassion for being a part of an inclusive team of public servants pleaseconsider the following opportunity.
Purpose
The Communications Facilities Coordinator supports theefficient operation of the telecommunications systems of the City of Milwaukeeincluding the 911 Public Safety Answering Point (PSAP).
Essential Functions
System Management
- Manage and administer telecommunication-associated software including Avaya Aura Communication Manager Solacom 911 system Avaya Aura Application Enablement Services (AE Services) E911 directory Avaya voicemail NICE Inform recording system Avaya Call Management System (CMS) Supervisor reporting system CodeRED and One Call Now notification platforms and MicroStation floor plans.
- Program and install Internet Protocol (IP) phones.
- Procure cellular telephones pagers and fax machines for departmental use overseeing installation maintenance and upgrades maintaining inventory records reviewing usage wiping and recycling devices auditing billings authorizing payments to vendors and providing budget recommendations.
- Manage configure operate and support telephony services from telecommunication providers including hardware inventory regular firmware and software updates and replacement of telephony-related equipment.
- Maintain the Communication Manager System (CMS) system analyze call traffic recommend the removal or addition of trunk lines and create reports including completing Automatic Call Distribution (ACD) reports.
- Complete needs assessments for City departments review new technology and recommend approve and install new telephone products and systems; Submit budget and efficiency recommendations.
Troubleshooting
- Process Automatic Number Identification (ANI) and Automatic Location Identification (ALI) discrepancy reports and monitor 911 system issues responding to telecommunicators inquiries following up and troubleshooting reported problems calling in work orders and following up with repair technicians.
- Test 911 call center equipment and procedures maintaining inventory and equipment records and developing and disseminating contingency plan procedures for 911 outages.
- Coordinate communications and troubleshooting services for all City departments by preparing work orders for telephone switch maintenance and expansion including moves adds and changes and then coordinating telephony problem resolution with the radio and communications shops.
- Provide system and telephone end-user training.
Contract Management
- Coordinate with telephone vendors for the lease of network facilities and services overseeing maintenance contracts on Avaya Private Branch Exchange (PBX) and peripheral telephone equipment.
- Manage and review all telecommunications invoices for adherence to contracted plans highlighting variances and resolving and reconciling discrepancies with vendors.
We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.
Conditions of Employment
The Communications Facilities Coordinator must be willingand able to:
- Work beyond standard business hours on occasion and be on call to provide support for public safety and other critical telecommunication services on an emergency basis.
- Pass a Criminal Justice Information Services (CJIS) background check within the probationary period.
Minimum Requirements
- Associate degree in telecommunications computer systems networking computer electronics technology or a closely related field from an accredited college or university.
- Three years of professional-level experience installing and maintaining enterprise-scale telephony or similar networked systems.
- Valid drivers license at the time of appointment and throughout employment.
Equivalent combinations of education and experience may alsobe considered.
NOTICE: Please do not attach your academic transcripts toyour employment application. The hiring department will verify candidateseducation as part of the background screening process before extending any joboffers.
Desirable Qualifications
- Related telephony certifications such as Avaya Certified Implementation Specialist (ACIS).
Knowledge Skills Abilities & Other Characteristics
Technical
- Knowledge of the equipment configurations protocols and functions used in telephony systems such as Avaya Solacom 911 and NICE Inform.
- Knowledge of best practices regarding call taking and dispatching in a public-safety answering point environment.
- Knowledge of customer service best practices and the ability to effectively integrate them into operational processes.
- Proficiency using Microsoft Office productivity tools and the Microsoft Office Suite.
- Ability to read and interpret job-related technical documents policies and procedures.
Communication and Interpersonal
- Written communication skills to produce clear and concise memos reports project documentation job aids and training materials.
- Verbal communication skills to share information and respond to questions.
- Training skills including the ability to communicate technical information understandably to both technical and non-technical staff.
- Ability to work independently and function as part of a team.
- Ability to maintain effective working relationships with fellow staff management contractors consultants elected officials other City staff community partners and outside agencies.
- Ability to work cooperatively and fairly with people whose backgrounds may differ from ones own.
Judgment and Professionalism
- Problem-solving and analytical skills including the ability to evaluate options find the best solutions and make recommendations.
- Ability to plan organize initiate prioritize and complete work to achieve objectives in a timely manner within deadlines and with limited supervision.
- Ability to meet competing challenging and ever-changing priorities.
- Ability to perform work with a high degree of accuracy detail and quality.
- Ability to stay apprised of telecommunication trends and best practices through on-going continuing education activities.
- Honesty integrity and the ability to use City resources responsibly.
- Ability to maintain confidentiality and information security.
Current Salary
The current salary range (Pay Range 3UN) is$77204-$89557annuallyand the resident incentive salary range is$79520-$92244annually.Appointmentabove the minimum is possible based upon level of experience and otherqualifications and is subject to approval.
BENEFITS
The City of Milwaukee provides a comprehensive benefitprogram that includes the following:
- Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
- 457 Deferred Compensation Plan
- Health and Dental Insurance
- Paid Parental Leave
- Comprehensive Wellness Program
- Onsite Clinic Services
- Onsite Employee Assistance Program
- Alternative Work Schedules
- Long Term Disability Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other paid leaves
- Flexible Spending Arrangement
- Commuter Value Pass
For full details of the benefits offered by the City ofMilwaukee please visit Process THE SELECTION PROCESSwill be job related and willconsist of one or more of the following: an evaluation of education experienceand/or responses to supplemental questions a written or performance test astructured interview or other assessment methods. The Department of EmployeeRelations reserves the right to call only the most qualified candidates tostructured interviews and performance examinations. Structured interviews mayinclude written exercises. Selection process component weights will bedetermined by further analysis of the job. INITIAL FILING DATE- The selection process will beheld as soon as practical after the deadline listed above. Receipt ofapplications may be discontinued at any time after this date without priornotice. However recruitment may continue until the needs of the City have beenmet. Qualified applicants will be notified of the date time and place of theselection process components. Unless otherwise required by law the City ofMilwaukee will not provide alternative selection process dates or times. Theapplicant is responsible for attending all phases of the job selection processat the time and place designated by the City of Milwaukee. EEO Code 303 The City of Milwaukee values and encourages diversity and isan equal opportunity employer.Additional Information
Conclusion
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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