Veterinary Client Service Representative
Veterinary Client Service Representative
Posted on :
24-07-2025
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1 Vacancy
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Job Description
Description
Position at Lien Animal Clinic
Lien Animal Clinic is looking for a Full Time Customer Service Representative to join our fun team!
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $21- $23 / hour. The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location.
Why Join Our Team
At Lien Animal Clinic were a well-established fast-paced small-animal practice located in the heart of West Seattle proudly serving our community since 1951. Our team includes four dedicated doctors and over 20 talented support staff who genuinely care about each other our clients and every patient that comes through our doors.
Were committed to delivering exceptional veterinary care and creating a warm welcoming experience for our clientsmany of whom have been with us for generations. Our workplace is collaborative supportive and filled with opportunities to learn and grow. We value positivity teamwork and a healthy dose of humor to get us through the busy days.
If youre someone who brings enthusiasm compassion and a strong work ethic and you thrive in a dynamic environment wed love to meet you. This is a place where you can truly make a differenceand have fun doing it.
JOB DESCRIPTION
The Client Service Representative is a position that works closely with the Veterinarians Technicians & Assistants. This role includes administrative and personnel duties. The role of the Client Service Representative can be challenging and requires excellent interpersonal skills dealing with both clients and staff. He or she must be able to work independently pay attention to detail and respond quickly and calmly to crises.
This position requires good computer skills strong math skills and the ability to makechange. At a minimum a high school diploma or equivalent is required. Since the CSR team is occasionally called upon to assist with patients the position requires an employee capable of lifting up to 50# unaided and able to stand or walk for most of the person must be able to qualify for a Washington State Medication Clerk License within 90 days of hire.
This position requires good computer skills strong math skills and the ability to makechange. At a minimum a high school diploma or equivalent is required. Since the CSR team is occasionally called upon to assist with patients the position requires an employee capable of lifting up to 50# unaided and able to stand or walk for most of the person must be able to qualify for a Washington State Medication Clerk License within 90 days of hire.
Responsibilities:
- Greet clients warmly and assist them with checking in for appointments filling out necessary paperwork and scheduling future visits.
- Answer phone calls and emails addressing client inquiries scheduling appointments and providing information about our services.
- Maintain client records accurately and confidentially using our electronic medical records system.
- Process payments for services rendered including invoicing collecting payments and handling financial transactions.
- Assist veterinarians and technicians with administrative tasks as needed such as preparing examination rooms and organizing medical supplies.
- Educate clients on preventive care wellness programs and recommended treatments ensuring they have the information needed to make informed decisions about their pets health.
Requirements:
- Previous experience in a customer service or administrative role preferably in a veterinary clinic or animal-related setting.
- Excellent communication skills both verbal and written with the ability to convey information clearly and compassionately.
- Strong interpersonal skills and the ability to build rapport with clients and colleagues.
- Proficiency with computer software including experience with electronic medical records systems and Microsoft Office Suite.
- A passion for animals and a genuine desire to contribute to their well-being.
We invest heavily in our employees long-term growth and happiness. We offer wonderful benefit packages including medical vision and dental insurance plus a 100% paid life insurance policy for you too! PTO internal and external continuing education bonuses dynamic pet care discounts 401K and much more!
If you want to make a positive impact on our clients and patients lives then we want you on our team. Apply Today!
If you want to make a positive impact on our clients and patients lives then we want you on our team. Apply Today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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