Lead Medical Office Receptionist - Flagstaff
Lead Medical Office Receptionist - Flagstaff
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Lead Medical Office Receptionist performs all of the functions of a Medical Office Receptionist including receiving incoming calls greeting patients obtaining registration and appointment information collecting payments and striving for extraordinary service at all times. In addition and under the direct supervision of the Practice Manager the Lead Medical Office Receptionist acts as a subject matter expert for all front office responsibilities and as a liaison with provider practices interacting with pre-visit and post-visit services. S/he assists the practice supervisor in driving process improvement initiatives ensuring continuous process improvement across all front office functions.
This positions work location is on site only.
Responsibilities
* Secures sorts opens and distributes forms mail communications office supplies and office equipment.
* Coordinates and schedules department meetings.
* Attends staff and other meetings.
* Collaborates with department leaders to develop and distribute agendas and takes notes and minutes.
* Makes arrangements including travel lodging and transportation.
* Maintains procedures for front office duties charging time edits material management and quality manual.
* Actively listens to the people we serve and co-workers. Responds promptly reliably and in an understandable manner.
* Provides prompt and courteous service and communicates when service is delayed.
* Serves as the first point of contact for the team when there is an upset customer or patient. Prevents calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions.
* Prepares and distributes departmental communications to internal staff as directed.
* Develops and maintains distribution lists for various communications.
* Maintains continuity of work and operations by documenting and communicating needed actions to leaders discovering irregularities and determining continuing needs.
* Provides backup coverage for other support staff ensuring completion of assignments.
* Prioritizes and completes special projects.
* Coordinates and maintains efficient office operations and performs responsible administrative duties of a complex and confidential nature to assist leaders with various administrative responsibilities.
* Assists in coordinating department projects and participates in inter-departmental problem solving with other peers/customers to resolve various issues.
* Provides confidential administrative support to leadership including relating information regarding any potential problems.
* Assists the Practice Manager with ensuring appropriate staffing levels.
* Assists the Practice Manager with the operating budget maintenance.
* Inventories and reorders necessary equipment/supplies and maintains the inventory of floor stock items.
* Processes varied types of payments from patients including but not limited to co-pays deductibles and co-insurance.
* Performs end of day reconciliation and corrects billing errors using programs including BOS.
* Gathers and processes patient forms necessary to gain authorization for department visits tests labs and procedures-ECT TMS (varies by location).
* Knowledge of legal and ethical considerations related to patient information.
* Ensures appropriate consent for care and authorization to obtain or release information are obtained.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for the position ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job-specific training in the specified time frame.
Qualifications
Associates Degree - Preferred
Fingerprint Clearance Card- Required within 90 days from date of hire
Minimum of two (2) years of customer service experience - Preferred
Previous supervisory experience - Preferred
Previous experience with Dimensions Lawson Halogen Midas Microsoft Office Suite - Preferred
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers and competence in using computers and basic software programs.
Employment Type
Unclear
