Branch Manager, Full-Time (Burlington, Ontario, Canada)
Branch Manager, Full-Time (Burlington, Ontario, Canada)
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Job Description
Company:
ClaimsPro LPBranch Manager Full-Time (Burlington Ontario Canada)Overview
ClaimsPro is Canadas largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools technology and support that they require to excel in their careers and help our clients reach their full potential.
Why should you consider a career with ClaimsPro
You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
As one of the seven companies under the SCM Insurance Services umbrella you have the potential for you grow your career in a multitude of areas.
Your workload is balanced and you will be compensated for your billable hours.
You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
Job Responsibilities
Financial Management
Responsible for the management and assist in the collection of account receivables
Responsible for the management of direct reports billings and maintaining the level of interims as per company standards
Responsible for revenue contributions and EBITDA/margins
File Quality / Customer Service
In preparation for QA file reviews review billings and fees in accordance with client billing expectations and corporate standards
Handle insured and client complaints monitor and ensure resolutions reached
Review analyze revise and sign adjusters reports ensuring compliance/accuracy and efficiency
Review fees for accuracy and quality
Technical Expertise and Support
Act in a consultative and advisory capacity on claims matters and technical issues such as: coverage analysis subrogation liability determination investigation policy interpretation settlement negotiation and reserve establishment for claims
Adjuster Production
Manage budgeted revenue expectations in conjunction with individual adjuster production
Works with Supervisor Administrative Support to coordinate effective file support for adjusters
Employee Development
Prepare and discuss performance reviews with staff members
Provides guidance and feedback regarding performance
Support technical training and other development requirements
Coordinate and facilitate staff meeting on a regular basis
In conjunction with the Licensing Officer monitor and track licensing status/issues with FSCO and manage criteria for all direct reports
Resource Management
Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
Responsible for the recruitment and selection of staff
Business Development
Responsible for meeting business development objectives as set out by the Corporation
Other
Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends
Special projects as assigned by management
Responsible for the communication of corporate policies and ensuring compliance
Provides file review feedback and in some cases direction on file completion
Qualifications & Experience
University degree/college diploma preferred or equivalent business experience.
CIP / FCIP designation or actively pursuing and/or nearing completion of same.
Minimum of 10 years claims adjusting experience with experience at the management level
Field Claims adjusting experience required
Proficient with MS Office skills (Outlook Word Excel PowerPoint Explorer)
Strong communication skills including listening interviewing negotiating and must be able to flex style appropriate to audience
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
Advanced communication skills including:
Effective written skills including those of a technical nature
Effective oral skills including listening interviewing negotiating must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Strong commitment to ongoing education and learning.
Competencies
Management abilities -demonstrated skills to effectively manage people and service using a fiscally responsible approach and an entrepreneurial focus
Leadership skills - the ability to lead people effectively
Business Acumen - the ability to initiate and contribute to business development through visibility displaying of technical expertise and networking
Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion
Determination the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations
Achievement Orientation - demonstrated initiative and resourcefulness to achieve desired goals and o objectives.
Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible.
Service Orientation - Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Required Experience:
Manager
Employment Type
Full-Time
