Customer Implementation Manager- JCB
Customer Implementation Manager- JCB
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$ 85000 - 115000
1 Vacancy
Job Description
Customer Implementation Manager- JCB San Antonio
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
The Opportunity
The Customer Implementation Manager oversees new implementations managing customer-facing and internal projects within the designated area. This role involves collaborating with Commercial Managers Customer Service Managers and other stakeholders to ensure seamless onboarding of new products in the customer global growth program. Responsibilities include managing complex projects liaising with customers for satisfaction and serving as the key contact during implementation phases.
Additionally the manager ensures staff understand SOPs and processes maintains clear documentation for implementation plans and upholds business conformance. The CI Manager works directly with Regional/Global Account and Program Managers to deliver the roadmap collaborating closely with program and project teams.
As a Maersk employee the manager should embody company values and cultural behaviors supporting the long-term vision of integration. When working with JCB the manager is expected to follow customer values and policies always representing Maersk.
Key Responsibilities
-Running Implementation projects in adherence to the Maersk implementation methodology as well as Client requirements.
-Lead end-to-end project management of organizational design-related initiatives.
-Defining project scope outcomes and timelines in collaboration with the project lead.
-Establishing and managing project operating systems including risk and issue management.
-Developing project materials including presentations for the steering committee aligned to both internal as well as Client requirements.
-Providing support to project teams.
-Managing interdependencies across multiple projects in coordination with the project management team.
What you bring
-Proficiency in IT tools (MS Office PowerPoint MS Project) and excellent time management.
-Exceptional verbal written and presentation skills.
-High sense of urgency persistence responsibility and accountability.
-Confidence in interpersonal skills and relationship building.
-Effective stakeholder management across organizational levels.
-Customer-centric mindset and extensive experience in shipping forwarding or logistics.
-Ability to work unsupervised and influence decision-makers in a matrix organization.
-Proven track record of delivery and navigating complex operational and commercial challenges.
-Strong Project Management skills essential for effective execution.
-Proven experience in managing large-scale projects with multiple dependencies risks and stakeholders.
-A holistic mindset with the ability to focus on critical details that drive progress.
-Strong analytical skills with the ability to proactively identify risks and opportunities.
-A collaborative opinionated and structured approach to problem-solving
Education and experience
-Minimum 5 years experience in logistics including international supply chain management and forwarding
services.
-Proven experience in project management on implementations.
-PMP ACP-PMI certification or equivalent preferred.
-Without certification 4-year degree with a minimum of 36 Months of Project Management Experience or Secondary Education Diploma or equivalent with 60 Months of Project Management Experience.
-Willingness to travel and work on-site on a project basis.
-Prior experience in dealing with new supply chain solutions.
-Prior commercial experience in engaging with strategic clients.
-2-5 years of managing mid/ large-scale implementation projects with multiple transportation modes.
-Solid supply chain operations background
-International Logistics experience preferred
What we offer
This is an exciting career opportunity in an international challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers society and for each other.
Job Type
Full Time
Salary
$85000 to $115000
Benefits
Full time employees are eligible for Health Insurance Paid Time Off and 401k Match.
The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Employment Type
Full-Time
