Adoption Counselor/Client Services Representative - Milwaukee Campus
Adoption Counselor/Client Services Representative - Milwaukee Campus
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Job Description
Job Details
Description
How youll impact our mission:
The Wisconsin Humane Society (WHS) is hiring part-time and full-time Client Services Representatives (CSRs) to offer valuable services to the community and provide support to animals. CSRs report to the Client Services/Animal Care supervisory team and work onsite at the Milwaukee Campus. If youre looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team apply today!
Key accountabilities:
- Help animals find new homes via our same-day adoption process
- Welcome new arrivals via owner surrenders transfers from other organizations and end-of-life services
- Support client questions in person by phone and via email
- Maintain detailed and accurate records in our animal management software
- Process register transactions and support customers with products in retail store
- Commit to a welcoming supportive and non-judgmental approach with all clients callers and coworkers
- Other duties as assigned
Qualifications:
- Demonstrated alignment with our mission people-centered philosophy and organizational values of compassion respect and kindness; innovation; professionalism; equity; and positive approach
- Ability to navigate emotional aspects of animal welfare work
- Availability to work evenings a weekend shift and a rotating holiday
- Able to successfully meet the physical demands of the job which include stooping kneeling crouching crawling standing walking pulling lifting grasping and repetitive be able to routinely lift and carry up to 50 pounds.
- Prior animal care and client service experience is a plus
- Bilingual candidates are encouraged to apply
Hiring rate: $13.75/hour
Benefits for our full-time staff include:
- Paid time off including vacation wellness and holiday time
- Health dental and vision insurance
- 403(b) retirement plan with company match
- Paid family leave
- Group term and voluntary life insurance
- Short-term and long-term disability
- Flexible spending plans
- Health savings account (HSA)
- Supplemental benefits to cover unexpected expenses
Benefits for all staff include:
- 403(b) retirement plan
- Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
- Limited low-cost wellness and veterinary care services for staff members animals
- Discounts on adoption fees training classes youth programs retail and events
- Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.
Come see why over 280 staff call WHS home! Youll be happy you did!
About us:
The Wisconsin Humane Society is an equal opportunity employer.
Application instructions:
Click onApply Nowto beginyour online employment application. We will reach out to you via the e-mail you provided or by phone once we have an update on your application.
Qualifications
Required Experience:
Unclear Seniority
Employment Type
Unclear
