Sr. Casualty Manager
Sr. Casualty Manager
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Job Description
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Job Title
Sr. Casualty ManagerRequisition Number
R7304 Sr. Casualty Manager (Open)Location
Colorado Springs ColoradoAdditional Locations
Alabama - Home Teleworkers Alabama - Home Teleworkers Arizona - Home Teleworkers Arkansas - Home Teleworkers California - Home Teleworkers Colorado - Home Teleworkers Connecticut - Home Teleworkers Delaware - Home Teleworker District of Columbia - Home Teleworkers Florida - Home Teleworkers Georgia - Home Teleworkers Idaho - Home Teleworkers Illinois - Home Teleworkers Indiana - Home Teleworkers Iowa - Home Teleworkers Kansas - Home Teleworker Kentucky - Home Teleworkers Louisiana - Home Teleworkers Maine Home Teleworkers Maryland - Home Teleworkers Massachusetts - Home Teleworkers Michigan - Home Teleworkers Minnesota - Home Teleworkers Mississippi - Home Teleworker Missouri - Home Teleworker 21 moreJob Information
CSAA Insurance Group (CSAA IG) a AAA insurer is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent prepare for and recover from lifes uncertainties and were proud of the culture we create together. As we commit to progress over perfection we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Casualty Manager Join us and support CSAA IG in achieving our goals.
Your Role:
You will participate in the development of the strategic plans and develop and implement tactical plans for the Claims Casualty Unit. You will develop and monitor the application and implementation of operating systems including policies and procedures workflow and performance standards. You will also be responsible for the development and direction of supervisors in the Claims Casualty Unit managing and directing their activities and staff to meet or exceed service quality expense and indemnity targets for claims.
Your work:
Operations Management
- Responsible for meeting all phone KPI service level measures.
- Assists in developing and overseeing the operational and budgetary plans of the claims unit.
- Develops and monitors the application and implementation of operating systems including policies and procedures workflow and performance standards.
- Ensures the volume of work produced meets or exceeds service standards and quality expectations.
- Plans and monitors staffing requirements work schedules and service objectives in accordance with business goals.
- Directs continuous process improvement efforts with focus on customer service and claims handling for the injury unit.
- Participates in settlement authority and trial clearance committees at all levels of casualty with varying degrees of complexity.
- Works to establish and maintain relationships with internal and external defense firms to ensure appropriate representation of insureds and competent legal support for the organization.
Performance Management
- Has responsibility for staffing hiring training development corrective action performance evaluations of supervisors and injury staff.
- Responsible to manage and direct activities of Claims Supervisors and staff to meet or exceed service quality expense and indemnity targets for injury claims in assigned geographic areas.
- Approves promotions salary increases and disciplinary action of department personnel.
- Responsible for compliance with applicable employment HR and insurance laws and regulations.
Claims Procedures
- Responsible for the decisions and actions taken in the investigation and conclusion of low to high complexity claims.
- Responsible for compliance of all policies (multiple states) claim procedures and Department of Insurance regulations on multiple claims platforms.
Required experience education and skills:
- 5 years supervisory / management experience with expertise in complex casualty and litigation claims
- BA/BS in business insurance or related area or equivalent combination of education and experience.
- Thorough knowledge of applicable regulations and ability to implement and insure compliance with various insurance policies and claim procedures.
- Working knowledge of changes and developments in the insurance industry.
- Strong strategic mindset effective critical thinking and organizational skills.
- Excellent problem solving and decision making ability.
- Ability to direct and manage department activities and assess goals for individuals and department.
- Ability to lead coach mentor evaluate motivate and provide training guidance and constructive feedback.
- Ability to demonstrate a strong customer focus in all business decisions and actions.
- General working knowledge of computer systems used in the claims areas preferred.
- Effective oral and written communication skills including the ability to conduct meetings and deliver formal presentations.
- Must display strong interpersonal skills and ability to interact with employees and others in a professional and tactful manner.
- Ability to develop customer service skills in others (put in Sup buckets).
- Ability to operate Microsoft Word Excel and PowerPoint.
- Thorough understanding of the legal process associated with the handling of civil litigation related to insurance claims (multiple states).
- Comprehensive understanding of all lines of coverage complex liability and damages issues.
What would make us excited about you:
- CPCU Associate in Claims and Associate in Management certifications preferred.
- Ability to lead coach mentor evaluate inspire and provide training guidance and constructive feedback.
- Creates a collaborative inclusive and psychologically safe environment demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
- Actively shapes our company culture through words and actions (e.g. supporting employee resource groups mentoring employees volunteering joining cross-functional projects encouraging team member involvement in these activities)
- Champions our cultural norms (e.g. willing to have cameras when it matters: interviewing candidates building relationships with team members etc.)
- Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
- Demonstrates a company ownership mindset thinking beyond boundaries of their own area
- Travels as needed for role including enterprise meetings divisional / team meetings and other in-person meetings
- Fulfills business needs which may include investing extra time helping other teams etc
Lets keep working together
Submit your application to be considered. If reasonable accommodation is needed to participate in the job application or interview process please contact .
See benefits offered: note hourly or salary compensation or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.
As part of our core beliefs we are committed to supporting inclusion and diversity. We actively celebrate colleagues different abilities sexual orientation ethnicity and gender. Everyone is welcome and supported in their development at all stages in their journey here.
We are always recruiting retaining and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers evolving needs.
Must have authorization to work indefinitely in the US.
CSAA Insurance Group is an equal opportunity employer.
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Required Experience:
Manager
Employment Type
Full-Time
