Operations Specialist Account Management
Operations Specialist Account Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 79500 - 111500
1 Vacancy
Job Description
Redefine the HVAC Industry with Carrier
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at@Carrier.
This role involves managing a dedicated customer portfolio while collaborating with branch-level staff in support of delivering exceptional service. The position requires moderate to extensive experience and sound judgment to plan and accomplish assigned tasks in support of specialized client requirements. Located within a local branch office this role focuses exclusively on serving a distinct customer base requiring cross-functional collaboration with branch and regional personnel to deliver targeted service solutions. The ideal candidate will leverage technology and relationship skills to enhance customer experience for this specialized market segment.
What youll do
- Ensure proper job booking in lock step with sales teams including daily review of closed un-booked opportunities and complete the booking process.
- Booking Service projects work with the billing teams and support management of service projects. Review costs to date and perform any estimate of completion and communication with customers.
- Review of PBDs (Preliminary Billing Documents) and ensure invoices are processed timely
- Daily review of new cases created overnight by the call center and action appropriately for emergency jobs
- Work with a team on daily review of our operational metrics and speak to progress and changes
- Notify Service Coordinators of new job booking and schedule requirement
- Project reconciliation ensuring minimal to zero underbilled projects.
- Handle new customers and vendors set up accurately to avoid any issues and disputes
- Accounts Receivable Subject Matter Expert and handle disputes with customers & credit holds
- Submit Tax Exemption updates
- Work with our technicians and operations teams on Clearing Account review and processing
- Process parts ordering for repair jobs
- Process purchase orders
- AAP processing
The ideal candidate will be
- Detail oriented
- Excellent communication and customer service skills
- Self-starter with strong energy enthusiasm and process orientation
- Strong organization planning and time management skills
- Ability to create lasting relationships with external teams
- Thrives in a fast-paced service environment
- Knowledge of Salesforce
- Knowledge of S4 / SAP
- EHS awareness
What youll need
- High School Diploma/GED and 5 years of experience in customer service or service operations or bachelors degree.
- 2 years of experience in customer service or service operations.
#LI-Onsite
RSRCAR
Pay Range:
$79500.00-$111500.00Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
Click on this link to read the Job Applicants Privacy Notice
Required Experience:
Unclear Seniority
Employment Type
Full-Time
