ServiceNow BA

Infosys is seeking aBA for ServiceNow Projects.This position will interface with key stakeholders andapplytechnical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation Application Architecture definition and Design; play an important role in creating the high-level design artifacts; deliver high quality code deliverables for a module lead validation for all types of testing and support activities related to implementation transition and warranty. This is an opportunity to be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued.

Required Qualifications:

• Candidate must be located within commuting distance of Toronto/MississaugaOntarioor be willing to relocate to the area. This position may require travel.
• Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Minimum 5 years of ServiceNow scripting experience
• ServiceNow ITSM concepts including VMO eBonding/ Integrations Open Source solutions
• Minimum 2 ServiceNow Certified Implementation Specialist Certifications ITIL v3/v4 foundation certified
• Expert Proficiency of working with ServiceNow platform for Global Customers
• Design Frameworks and Methodologies; Non Functional Requirements
• Architecture definition design and development tools
• Scripting COTS TMF standards like SID eTOM TAM
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal written communication.
• Creative thinking in implementing Service improvements (automation incident reduction etc.).
• Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• Experience with leading a geographically separated customers and onshore/offshore teams
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups voluntarily shares information.
• Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation architecture definition and design solution implementation and roll out.
• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution products architectures meeting the guiding principles of Greenfield Cloud based mobile first and zero customization.
• define plan and develop solutions frameworks IPs etc. around ServiceNow and Service Management Domain.
• Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
• Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued.
• Review architectural decisions architecture solution re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail technical solutions aligned with business problems.
• Experience designing and implementing client facing solutions leveraging involving ServiceNow.
• Experience of performance compliant design sustainable solution architecture
• Experience implementing and integrating enterprise software applications.
• Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
• Propose data model design changes to processes and products exerts significant latitude in determining objectives of an assignment.
• Design and develop ServiceNow data model to support process integrations
• Ability to understand ServiceNow lifecycle multitask time management skills
• Support and coordinate scheduling and execution of releases product upgrades new technology deployments.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training
• Practical experience with agile methodologies/tools

Preferred Qualification:

• Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation architecture definition and design solution implementation and roll out.
• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution products architectures meeting the guiding principles of Greenfield Cloud based mobile first and zero customization.
• Define plan and develop solutions frameworks IPs etc. around ServiceNow and Service Management Domain.
• Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
• Experience designing and implementing client facing solutions leveraging involving ServiceNow.
• Experience of performance compliant design sustainable solution architecture
• Experience implementing and integrating enterprise software applications.
• Ability to understand ServiceNow lifecycle multitask time management skills
• Support and coordinate scheduling and execution of releases product upgrades new technology deployments.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training
• Practical experience with agile methodologies/tools
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal written communication.
• Creative thinking in implementing Service improvements (automation incident reduction etc.).
• Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• Experience with leading a geographically separated customers and onshore/offshore teams

Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups voluntarily shares information

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.

Estimated annual compensation range for the candidate based in the below location will be:

Ontario : $ 75000 to $103042

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.