ServiceNow PreSales Consultant (mfd)

In this role you will work closely with business stakeholders and technical teams to ensure the ServiceNow solutions meet business needs align with industry best practices and drive process improvements.

• Collaborate with business stakeholders to gather and analyze requirements.
• Document and translate business requirements into functional specifications.
• Assist in the mapping of existing processes to ServiceNow solutions.
• Map business processes and identify opportunities for process optimization.
• Ensure that ServiceNow solutions align with industry best practices and the organizations goals.
• Propose improvements and automation to enhance efficiency.
• Work closely with the development and technical teams to ensure successful solution delivery.
• Maintain communication with business stakeholders to ensure alignment and satisfaction.
• Stay updated with ServiceNow features and best practices to recommend system improvements. 

Qualifications :

• 10 to 12 years of experience in the successful implementation configuration and maintenance of the ServiceNow platform
• Strong knowledge of ServiceNow modules such as ITSM CSM SPM GRC etc.
• Solid understanding of ITIL processes and service management best practices.
• Proficiency in ServiceNow configuration including workflows UI policies business rules and reports.
• Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders.
• ServiceNow certifications (e.g. Certified System Administrator Certified Implementation Specialist) are a plus.
• Speaking fluent German is a must
• Strong problem-solving and analytical skills.

Additional Information :

• 30 days of paid vacation internal and external training opportunities MyN Nagarro Employee Share Program attractive company car and company bicycle arrangements company-funded accident insurance policy modern office space at central locations with high-tech equipment sports programs access to the corporate benefits portal free fruit and drinks.
• Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us you can get involved and make a difference.
• Flat hierarchies and a long-term stable job with attractive development opportunities.

Remote Work :

Yes

Employment Type :

Full-time