Principal Technical Consultant – ServiceNow Technology and Core Business Workflows

What you get to do in this role: 

We are seeking a highly experienced Principal Technical Consultant in ServiceNow with a proven track record of delivering large scale enterprise implementations across Technology Workflows such as ITSM ITOM ITAM SPM Risk SecOps and Core Business Workflows including HRSD S2P Workplace Service Delivery Legal and others.

This is a senior consultative role requiring both deep technical expertise and strong client-facing skills. The ideal candidate acts as a trusted advisor guiding clients through strategic roadmaps adoption strategies and process improvements while delivering scalable maintainable ServiceNow solutions aligned with leading practices.

• The Principal Technical Consultant will Lead the configuration design and implementation of multiple ServiceNow modules with hands-on technical expertise
• Design and optimize solutions using JavaScript Flow Designer Playbooks Business Rules Client Scripts UI Policies ACLs Notifications Knowledge Management Service Portal Employee Center and platform automation features
• Drive large-scale integrations with high data volumes ensuring performance security and maintainability
• Apply best practices in platform governance performance optimization and maintenance including upgrades and patching cycles
• Act as a trusted advisor on adoption strategies process improvements and alignment with ServiceNow leading practices
• Lead workshops define current and future state processes and ensure solutions achieve business outcomes
• Oversee and validate development work from partners or customer teams ensuring quality and adherence to technical standards
• Collaborate across functions including BPCs architects project managers and business consultants to deliver high value outcomes
• Mentor and coach junior consultants and contribute to organizational knowledge and leading practices
• Drive strategic conversations with senior client stakeholders and serve as a thought leader in the industry

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Advanced English and Spanish
• Fifteen years of progressive experience in professional services or equivalent technical and consulting experience
• Proven hands-on experience in ServiceNow implementations across Technology and Core Business Workflows
• Advanced development skills in
• JavaScript including scripting with Business Rules Client Scripts Script Includes UI Policies ACLs and customizations E
• xperience with Flow Designer Playbooks Knowledge Management Service Portal Employee Center and platform automation Strong experience with large data volume integrations using ServiceNow native and custom approaches
• Solid knowledge of platform performance governance maintenance best practices and technical architecture
• Deep expertise in at least three ServiceNow modules Demonstrated experience driving adoption client engagement and strategic roadmaps
• Experience evaluating and leveraging AI-powered workflows and automation for business outcomes
• Nice to Have ServiceNow certifications including CTA CSA CAD and two or more CIS certifications aligned to implemented workflows
• Experience with platform upgrades patching and technical maintenance Knowledge of business processes related to ServiceNow modules Industry experience in Financial Services Telecommunications or Public Sector Familiarity with architecture frameworks such as TOGAF or similar

Key Competencies and Soft Skills

Excellent written and verbal communication and executive presence Ability to manage complex client relationships and influence senior stakeholders Strong consultative and problem-solving skills Creative entrepreneurial and comfortable driving initiatives independently Experience working collaboratively across global teams Ability to travel up to fifty percent as required

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time