Product Manager, Insights
Product Manager, Insights
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1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: Bengaluru
About The Role
Cloudflare runs one of the largest networks in the world and the telemetry we gather from that network is broad in variety and deep in cardinality. Youll be responsible for architecting a platform which allows internal and external stakeholders surface comprehensive insights across users applications and networks. In this role youll focus on shipping and orchestrating this data pipeline to enable AI-driven workflows which will enable our products to ingest catalog and transform streams of structured data into actionable network and security insights.
The Insights PM will be responsible for building a set of AI-enabled analytics logging and reporting systems which allow Cloudflare customers to quickly and intuitively answer questions about their Cloudflare One deployments. You will partner closely with many stakeholders across Cloudflare One to understand their products unique needs and create a consistent data-driven throughline. You will own creating Cloudflare Ones visibility story transforming this into a differentiator within the rapidly developing SASE landscape. Youll work with engineering and design providing clear requirements to create outcome-based dashboard experience that provides an authoritative perspective on the data that matters while also being extensible to any question a customer may have.
As a member of a growing team of analytics and monitoring product managers your responsibilities include:
- Manage the roadmap. Drive the strategy and roadmap for surfacing security posture and network performance insights. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable accurate roadmap.
- Enable product development. Lead new analytics reports and insights from ideation through launch and continuing through ongoing maintenance and support. Perform in-depth data analysis to identify trends relationships and anomalies within vast security datasets.
- Represent the customer be it internal or external. Be the champion and voice of customers. Build intimate personal customer relationships. Bring the customers voice into the creation process.
- Develop the platform vision for your area. Evangelize the vision so that all stakeholders are aligned have context and understand where we are going.
- Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
- Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
- Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
Examples of desirable skills knowledge and experience:
The ideal candidate is customer-focused data-driven methodical and thrives in a goal-oriented and data-driven environment. You have a deep technical understanding of the analytics and monitoring space and outstanding communication and collaboration skills. You are able to work with a diverse group get consensus and drive the product forward. You are execution focused you emphasize getting things done while paying attention to important details. You have a passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you.
- Proven track record of shipping developer-facing products from ideation to launch 5 years of professional experience working on technology products
- Domain expertise in the analytics monitoring or observability. You have been there done that as either an architecture or product owner for analytics or very closely related technology space
- A strong passion for and a clear vision for how AI and Machine Learning can fundamentally transform security and networking solutions in the modern era
- Deep understanding of the SASE landscape including current threats regulatory requirements and emerging technologies.
- Distributed systems experience that allows you to drive the scaling strategy for analytics as our scale grows both on volume and number of internal customers supporting.
- Experience presenting new products and features to customers - whether as a developer analyst or product manager. You are enthusiastic about taking something you have helped build and sharing it with the world
- Strong customer and stakeholder empathy. You must be the voice of engineering customers support or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements.
Bonus Points if you also have:
- Hands-on experience with command-line tools used for interacting with APIs debugging and testing (e.g. curl dig etc.)
- Scripting/programming experience (Python Go etc.) and/or experience with web frameworks
- Familiarity with Zero Trust principles and architectures.
- Active participation in industry conferences publications or open-source projects related to data science or artificial intelligence.
- An eye for design to translate users needs into intuitive designs
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
IC
Employment Type
Full Time
