TC Operations-Associate

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Associate

Job Description & Summary

At PwC our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding offboarding payroll and benefits administration absence management employee record-keeping compliance with labour laws and regulations and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution escalation or routing of inquiries as needed in line with HR protocols and guidelines as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Driven by curiosity you are a reliable contributing member of a team. In our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives needs and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen ask questions to check understanding and clearly express ideas.
• Seek reflect act on and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.

Job Description for Associate for TC Operations

The role of an Associate for TC Operations is a vital part of the support and execution of technical services for clients. The Associate will collaborate with various departments to ensure seamless operations eicient problem resolution and exceptional stakeholder management. This role is ideal for individuals who possess excellent communication skills and a proactive approach to problem-solving.

Key Responsibilities & Skills

• Ability to communicate effectively with team members and stakeholders to ensure smooth operations to resolve issues.
• Ensuring data accuracy consistency and efficiency within the relevant tasks & data handling
• Excellent verbal and written communication abilities.
• An Employee-centric approach with a commitment to providing exceptional service and support.
• Ability to work effectively within a team fostering a collaborative and supportive work environment.
• Attention to Detail ensuring accuracy and thoroughness in all tasks.
• Strong organizational skills with the ability to manage multiple tasks and deadlines efficiently.
• A proactive approach to learning and professional development.
• Leave Management: Track the return dates of employees and ensure timely updates. Connect and follow up with employees regarding their return schedules. Maintain accurate and up-to-date records of employee return dates. Coordinate with the Finance department to assist in closing the finance declaration.
• Exit Interviews - Conduct one-on-one interviews with resigned employees through scheduled meetings. Capture detailed notes and summaries of each interview. Ensure confidentiality and sensitivity in handling all interview data.

Preferred Skills

• Experience in employee coordination or HR roles.
• Good communication & Excel Skills.
• Should be proactive in performing the necessary roles & responsibilities with less or no follow ups.
• Experience working in an entrepreneurial environment requiring strong multi-tasking abilities
• Experience in employee relations or HR analytics.
• Empathy and the ability to build rapport quickly with individuals.
• Proven ability to successfully work as a team member and to build and maintain a positive work environment across the network
• Possess strong analytical skills with ability to use data proactively to address opportunities.

Education and Experience

• Bachelors degree.
• At least 2 years of experience in support or operations role.

Travel Requirements

Job Posting End Date