Registration Associate

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Work Shift

Work Day(s)

Shift Start Time

Childrens is one of the nations leading childrens hospitals. No matter the role every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. Were committed to putting you first and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Childrens.

Childrens will be hosting an interview day for Registration Associate positions on Tuesday August 5th from 9:00am-11:00am.

• Multiple shifts available at various locations.
• Primarily looking for Full-Time employees. Some PRN shifts available as well

Experience

• 1 year of experience in healthcare or related clerical accounting or customer service experience. Bachelors degree or equivalent education may be considered in lieu of experience.

Preferred Qualifications

• College degree
• 1 year of experience in registration
• Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA)
• Experience using patient registration systems insurance verification systems and/or Medicaid portals

Education

• High school diploma or equivalent

Certification Summary

• No professional certifications required

Knowledge Skills and Abilities

• Understanding of and familiarity with medical terminology
• Basic knowledge of Microsoft Windows and Word
• Strong verbal/written communication skills
• Demonstrated arithmetic and word mathematical problem-solving skills
• Excellent customer service skills
• Proven ability to multitask and must be willing to work a flexible schedule including nights weekends and holidays
• Ability to travel as needed to support multiple locations or different departments
• Ability to uphold highest level of customer service while covering any location

Job Responsibilities

• Communicates with patients families physicians clinical staff and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
• Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
• Enters data into system for registration billing patient tracking charge capture and reconciliation in a fast efficient way to minimize patient wait times.
• Verifies insurance coverage and/or validates authorizations if applicable.
• Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics could include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary).
• Assists Patient Accounting by capturing accurate and compliant data elements to produce clean claims preventing denials and delayed payments. Serves as liaison between patient and department staff by informing patients and families of procedures and delays answering questions offering assistance relaying messages and other services that patients and families may require. Escalates immediate needs to appropriate leaders and/or clinical team members.
• Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate.
• Initiates and executes daily medical record maintenance while maintaining patient confidentiality including creation of patient charts filing encounter-specific paperwork and maintaining correspondence via mailing/faxing with patients primary care provider and/or specialists as necessary.
• Provides release of medical information as required.
• May initiate and perform administrative duties to ensure efficient daily business operations including participating in the office/department opening and closing procedures assisting with maintaining ordering and restocking front office supplies and receiving and distributing mail.
• Schedules patient appointments when needed including referral from faxes phones or other instructions and contacts physician offices to resolve discrepancies.
• Coordinates all aspects of scheduling including procedures provider visits and use of resources.
• Attends and participates in department meetings according to department standards and may serve on committees representing the department which could include multi-disciplinary quality and service improvement teams.
• Assists Supervisor and/or Manager by being available to teammates acting as a resource to help complete complicated/complex tasks on the job training to team and seeking out opportunities to become actively involved in staff workflow and development.
• Prescreens doctors orders (scripts) received for new patients to ensure completeness/appropriateness of scheduled appointment (clinic setting).
• May prepare case review materials for court preparation for forensic interviewers and providers (clinic setting/Center for Safe and Healthy Children).
• Coordinates subpoena process between court system Child Protection Center and legal department and facilitates billing process for expert testimony in court cases (clinic setting/Center for Safe and Healthy Children).

Childrens Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race color sex religion national origin citizenship age veteran status disability or any other characteristic covered by applicable law.