Associate Director, Commercial Operations, 3PL & Distribution Partners

The Role

The Associate Director of Operations will support Modernas North America Commercial Operations. This role is an exciting opportunity to be a critical part of the engine fueling a high growth organization that is radically changing the biotech this role you will be responsible for supporting both the launch and ongoing management of the commercial order management process. This also includes supporting the North America Account Management teams by assisting in managing the operational aspects of complex customer relationships.

This role will also support project activities related to sales-oriented business development programs customer service call center and other customer-centricity services to deploy the best-in-class customer experience and support financial plan targets. This role will also collaborate with internal teams to support Modernas entire customer experience including customer facing platforms call centers and eCommerce integrations as well as the operational functions to support the full vaccine portfolio to strategic customers.

Heres What Youll Do

• Operational Leadership in Distribution Partnerships

• Function as the primary liaison for Distribution Partners including 3PL providers managing the day-to-day coordination of data integration across multiple platforms (e.g. EDI mData and internal reporting dashboards external Vendors and customers).

• Oversee validation of critical data sets including financial (pricing invoicing and sales volume) and product data (inventory product profile) ensuring data accuracy and quality

• Provide comprehensive customer support and reporting from multiple systems working closely with the Account Management and Data Analytics teams.

• Channel and Contractual Operations Management

• Drive operational excellence in managing Contractual Terms and Conditions with Third-Party Logistics (3PL) providers Wholesalers/Distributors and Retail Pharmacies and other Customer Segments ensuring product availability and service excellence.

• Lead performance tracking by monitoring key performance indicators (KPIs) as defined through executed agreements and internal metrics related to product sales order management inventory flow and distribution.

• Customer Order Fulfillment Oversight

• Direct and support all aspects of Commercial order fulfillment including order entry tracking shipping confirmations and customer service resolution.

• Maintain visibility of order-related issues resolutions and updates for internal stakeholders.

• Digital Transformation and Process Improvement

• Collaborate with internal teams and external partners to advance digital capabilities across customer-facing platforms including eCommerce and call centers.

• Identify and implement process improvements in the order management workflow aiming to maximize customer experience and operational efficiency.

• Cross-Functional Collaboration

• Partner with Account Management Supply Chain 3PL Partner and other key stakeholders to ensure customer service levels are met or exceeded.

• Regularly engage with the Leadership team to present business updates propose initiatives and strategize operational enhancements alongside the Director of US Commercial Operations.

• Additional Responsibilities

• Lead the creation and management of HDAs by collaborating with Supply Chain Pricing and Distribution teams including supporting the Material Master process

• Support the Patient Assistance Program (PAP) from order setup to shipment tracking ensuring seamless execution of patient orders.

• Maintain ongoing knowledge of industry trends to identify potential operational improvements and propose them to leadership.

Heres What Youll Need (Minimum Qualifications)

• Bachelors degree in Business Administration Supply Chain Marketing or a related field.

• A minimum of 8 years experience in vaccines pharmaceuticals or related industries with a track record of increasing responsibility in operational roles particularly involving 3PL partnerships logistics or supply chain management.

• Strong experience in managing end-to-end order-to-cash processes data integration and vendor relationships.

• Demonstrated success in leading cross-functional teams and driving operational excellence in highly regulated industries.

Heres What Youll Bring to the Table (Preferred Qualifications)

• MBA or equivalent advanced degree in business supply chain or related fields preferred.

• Expertise in process transformation change management and the deployment of digital tools to enhance operational workflows.

• Proven ability to develop and implement strategic initiatives with measurable impact on operational efficiency and customer experience.

• Hands-on experience with performance tracking KPI management and data validation in complex operational environments.

• Exceptional interpersonal and communication skills with the ability to influence senior stakeholders and external partners.

• Familiarity with lean methodologies Six Sigma or similar frameworks for driving process improvements.

• A growth-oriented mindset with the ability to operate effectively in a high-growth fast-paced and transformative environment.

• Knowledge of compliance and regulatory considerations within supply chain operations (e.g. GxP temperature-controlled logistics).

• This role is expected to be in office 70% of the time with flexibility to work from home up to 30%.

At Moderna we believe that when you feel your best you can do your best work. Thats why our US benefits and global well-being resources are designed to support youat work at home and everywhere in between.

• Best-in-class healthcare coverage plus a suite of voluntary benefit programs to support your unique needs
• A holistic approach to well-being with access to fitness mindfulness and mental health support
• Lifestyle Spending Accounts to personalize your well-being journey
• Family planning and adoption benefits
• Generous paid time off including vacation volunteer days sabbatical global recharge days and a discretionary year-end shutdown
• Savings and investment opportunities
• Location-specific perks and extras

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform the infrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our people are the driving force behind our scientific progress and our culture. Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Our Working Model

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Accommodations

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at .

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