Salesforce Business Analyst (Service Cloud)
Salesforce Business Analyst (Service Cloud)
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an experienced Salesforce Service Cloud Business Analyst to join our team. This role will serve as a critical bridge between business stakeholders and technical teams driving the analysis design and implementation of Service Cloud solutions to enhance our customer service operations.
Key Responsibilities
- Conduct comprehensive discovery sessions with business and IT stakeholders to understand current processes pain points and future state requirements
- Create detailed actionable user stories with clear acceptance criteria that effectively guide development teams through implementation
- Facilitate workshops interviews and collaborative sessions with global stakeholders across multiple time zones
- Translate business requirements into functional specifications for Salesforce Service Cloud configurations and customizations
- Document current and future state business processes workflows and system integrations
- Collaborate with QA teams to ensure solutions meet business requirements and user expectations
- Support organizational change initiatives by identifying training needs and user adoption strategies
Qualifications :
- 3 years of hands-on experience with Salesforce Service Cloud including case management knowledge base omni-channel and service console functionalities
- Proven ability to gather analyze and document complex business requirements using industry-standard techniques
- Relevant Salesforce Certifications
- Strong experience creating well-structured user stories following Agile methodologies
- Excellent communication and facilitation skills with demonstrated ability to work effectively with diverse global teams
- Flexibility to participate in meetings across multiple time zones
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
