Customer Account Representative
Customer Account Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Captura Hall is seeking a dedicated and personable Customer Account Representative to join our Washington DC office. In this role you will act as the primary point of contact for our clients ensuring their accounts are managed efficiently and their needs are met with professionalism and accuracy. This is an exciting opportunity for someone who is detail-oriented service-driven and passionate about building strong client relationships.
Responsibilities
Serve as the main liaison between customers and internal teams
Manage and update customer accounts with accuracy and timeliness
Resolve client inquiries issues or concerns in a professional manner
Monitor account activity to ensure compliance and satisfaction
Collaborate with team members to improve customer experience and retention
Prepare and deliver reports on account status as needed
Maintain a high level of product/service knowledge to support client needs
Qualifications :
Qualifications
Bachelors degree in Business Communications or related field (or equivalent experience)
1-3 years of experience in customer service account management or a similar role
Excellent verbal and written communication skills
Strong organizational and time management abilities
Proficiency in Microsoft Office Suite and CRM software
Ability to manage multiple tasks with attention to detail
Problem-solving mindset with a client-focused approach
Additional Information :
Benefits
Competitive salary: $59000 - $65000 per year
Opportunities for career advancement and internal promotions
Comprehensive health dental and vision insurance
Paid time off and company holidays
Retirement savings plan
Ongoing training and professional development programs
Supportive and inclusive team environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
