Lead, Cloud Support
Lead, Cloud Support
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Job Description
We are looking for an exceptional Lead Cloud Support to manage and guide a team of 5-6 Cloud Support Engineers. The team will provide technical support for a suite of Strategy products including our Business Intelligence product suite Cloud platform and underlying technologies. In this role you will focus on team management handling escalations creating processes and supporting the growth of our Strategy Community while continuing to deepen your product knowledge to ensure the delivery of outstanding service.
To thrive in this position you must be passionate about technology excel in challenging situations and possess a strong desire to help others succeed.
Responsibilities:
Lead and manage a team of 5-6 Cloud Support Engineers tasked with supporting clients on Strategys Business Intelligence product suite Cloud platform and related technologies.
Build and maintain strong relationships with customers partners and internal stakeholders through high-quality interactions during customer project development and production system maintenance.
Identify creative and sophisticated solutions to complex or high-priority issues reported while using Strategys product suite by leveraging analytical expertise and strong troubleshooting skills.
Collaborate and communicate effectively with peers internal application teams and software development teams to ensure seamless support.
Prioritize and relay product defects and enhancement requests to Engineering teams in a clear and efficient manner.
Create and contribute to customer-facing technical documentation and product knowledge addendums to support the growth of the Strategy Community.
Engage in personal and professional development by participating in internal development programs aimed at enhancing skills and performance.
Foster effective teamwork within a collaborative fast-paced environment aligned toward shared goals.
Qualifications:
Masters or Bachelors degree in a technical field such as Engineering Physics Mathematics Computer Science or equivalent.
Proficiency in Python REST API Java SQL HTML or XML/XSL technologies.
Strong knowledge of Windows/Linux system administration.
Minimum of 4 years of hands-on experience with the MicroStrategy platform (as an Administrator or Developer).
Ability to work EMEA hours (12:30 PM to 9:30 PM IST).
Excellent analytical and troubleshooting skills with proven problem-solving capabilities.
Exceptional time management skills to prioritize workload multi-task meet deadlines and manage competing priorities in high-pressure situations.
Outstanding oral and written communication skills in English.
Willingness to work from our Pune office 5 days a week.
Preferred Qualifications:
Cloud certifications (AWS Azure Google Cloud).
Additional Information
The recruitment process includes online assessments as a first step. We send them via e-mail please check also your SPAM folder.
Additional Information :
The recruitment process includes online assessments as a first step (English logic business) - we send them via e-mail please check also your SPAM folder
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
