Executive Director of Visit Operations
Executive Director of Visit Operations
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Salary Not Disclosed
1 Vacancy
Job Description
The New York City Department of Correction (DOC) is an integral part of the Citys evolving criminal justice system participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees visitors volunteers and people in our custody. Importantly safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7500 diverse professionals and knowledgeable experts.
The New York City Department of Correction is seeking a highly motivated collaborative customer service-oriented innovative mindset individual to be the Executive Director of Visit Operations. Visits for people in custody are crucial to maintaining strong community ties and supporting the well-being of people in custody by facilitating meaningful and secure interactions with their loved ones attorneys and essential service providers. Its a dynamic area that requires innovative solutions and compassionate leadership to navigate complex logistical and human-centered challenges. Reporting directly to the Associate Commissioner for Security Operations the successful candidate for this position will lead the day-to-day management oversight and support of all aspects of visit operations and experience across the department. With latitude to exercise independent judgment and decision making the selected candidates responsibilities will include but not be limited to the following:
-Lead manage and direct the central visits operations team including uniform and non-uniform personnel.
-Ensuring visit operations is in compliance with all relevant laws minimum standards regulations and departmental guidelines.
-Oversee all aspects and visitation areas including scheduling security protocols visitor registration and security screening.
-Manage and optimize visitor flow and experience identifying and implementing efficiencies to reduce wait times and improve overall satisfaction for visitors and people in custody.
-Lead mentor and supervise a team of dedicated staff responsible for facilitating visits ensuring high standards of professionalism customer service and support.
-Collaborate closely with correctional leadership intergovernmental affairs legal and other departments to address complex issues resolve conflicts and enhance the overall visitation program.
-Utilize data and feedback to continuously assess program effectiveness identify areas for improvement and implement innovative solutions to enhance the visitation experience.
-Develop a strategic planning and execution with the ability to translate departmental goals into actionable plans for the visits program including implementing a visit scheduling system.
-Develop and manage partnerships with community organizations and advocacy groups to foster positive relationships and ensure visitation services meet diverse needs.
-Perform special projects and related duties as assigned.
Preferred Skills
-Ability to be on call and work after business hours and on weekends.
-Proven ability to lead mentor and supervise a diverse team of professionals in a complex operational environment.
-A visionary and experienced leader in managing large-scale operations particularly within a correctional or similarly high-security setting.
-Strong organizational and time management skills with the ability to prioritize and manage multiple competing priorities;
-Familiarity with legal and regulatory frameworks governing detainee visitation rights and correctional standards.
-Experience in identifying and mitigating security risks associated with visitation.
-Exceptional written and verbal communication skills with the ability to clearly articulate policies procedures and complex information to diverse audiences (staff visitors leadership external partners).
-Strong interpersonal skills including the ability to build rapport de-escalate conflicts and manage sensitive situations with empathy and professionalism.
-Demonstrated ability to effectively solve complex operational and logistical problems in a fast-paced high-pressure environment.
-Proactive and adaptable with the capacity to respond effectively to unforeseen challenges and changing circumstances
-Strong analytical skills to assess situations evaluate options and make sound decisions.
-Commitment to providing a professional respectful and efficient experience for all visitors and individuals in custody.
-Understanding of trauma-informed approaches in interactions with individuals and families impacted by incarceration.
CONFIDENTIAL AGENCY INVESTIGAT - 31142
Qualifications :
1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience in the field of investigations auditing law enforcement criminal justice or in a major operational area of the agency in which the appointment is to be made 18 months of which must have been in an administrative managerial or
executive capacity or supervising a staff performing investigations or related work; or
2. Education and/or experience equivalent to 1 above. However all candidates must have the 18 months of experience in an administrative managerial executive or supervisory capacity as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
