Manager - Solution Engineering
Manager - Solution Engineering
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Job Description
This is a leadership role focused on building and scaling a high-performing Solution Engineering (SE) team. The manager will act as a strategic leader a player-coach and a key cross-functional partner.
1. Team Leadership & Development:
Team Management & Coaching: Lead mentor and develop a high-performing team of SMB Solution Engineers acting as a player-coach by actively participating in complex deals and customer engagements.
Performance & Growth: Set clear performance expectations conduct regular performance evaluations and provide constructive feedback to foster individual and team growth.
Talent Acquisition: Manage the end-to-end hiring process for the team to meet organizational growth plans.
2. Go-to-Market (GTM) & Sales Strategy:
Strategic Planning: Develop and execute a comprehensive Go-to-Market (GTM) strategy for the SMB Solution Engineering team including territory planning and resource allocation.
Sales Enablement: Design and implement scalable sales plays including cross-sell/up-sell strategies and competitive playbooks in collaboration with Product Marketing.
Pipeline & Performance Analysis: Partner with Sales leadership to monitor pipeline health analyze team performance metrics and report on key indicators like win rates to drive business success.
3. Cross-Functional & Partner Collaboration:
Product Evangelism: Act as the voice of the customer to the Product Management team advocating for product enhancements and features based on market feedback.
Partner Ecosystem Development: Collaborate with the alliances and channels team to drive the technical enablement of partners contribute to joint solutioning and support the growth of the partner ecosystem.
Stakeholder Alignment: Maintain strong partnerships with leaders across Sales (SMB Expansion) and Customer Success to ensure seamless collaboration and strategic alignment.
Qualifications :
Required:
Professional Experience: Proven experience in a pre-sales leadership or management role (e.g. SE Manager Pre-Sales Lead) within a B2B software environment.
Domain Expertise: Strong functional knowledge and hands-on experience in domains such as Customer Relationship Management (CRM) IT Service Management (ITSM) or Customer Service/Support platforms.
Partner & Channel Experience: Demonstrable experience working with a partner ecosystem including alliances and channels. Specific experience in partner technical enablement and joint GTM strategies is required.
Location: Ability to work from the Chennai India office.
Skills Inventory
This section outlines the specific leadership technical and interpersonal skills required to succeed in this role.
1. Leadership & Management Skills
Servant Leadership: A team-first mentality with the ability to inspire motivate and lead by example rather than authority.
Coaching & Mentoring: A natural coach dedicated to investing in the teams professional development and success.
Performance Management: Skill in setting clear goals providing actionable feedback and managing team performance to foster a culture of excellence.
Operational Excellence: Ability to build scalable and repeatable frameworks programs and processes for a dynamic technical sales team.
2. Technical & Strategic Skills
Technical Acumen: A genuine passion for technology (technologist at heart) with the ability to understand and articulate the technical aspects of a software product.
Strategic Thinking: Ability to develop GTM plans create competitive strategies and provide high-level insights into business performance.
Value-Based Selling: Expertise in solution-selling methodologies focusing on demonstrating business value telling compelling customer stories and painting a vision for the prospect.
Product Advocacy: Skill in gathering customer feedback and effectively evangelizing product requirements to internal product teams.
3. Interpersonal & Communication Skills
Collaboration: Proven ability to work effectively with cross-functional leaders in Sales Customer Success Product Management and Marketing.
Communication: Exceptional communication skills with the ability to articulate strategy vision and technical concepts to diverse audiences.
Transparency & Trust: An open and transparent working style that builds trust within the team and across the organization.
Hands-on Approach: Willingness to roll up your sleeves and work side-by-side with team members on critical deals and challenges.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
