Senior Linux System Admin - Federal

Please Note:  This position will include supporting our US Federal customers.

This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.

The Team

As a key member of the Systems Administration team within Operations Engineering you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users!  The Cloud Operations team is responsible for ensuring the availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company.

What you get to do in this role:

• Contribute to Configuration Management and Infrastructure as Code for ServiceNows global private cloud.
• Develop tools in Python bash and JavaScript to replace manual work and improve customer maintenance experience.
• Drive enhancements and bugfixes for large scale automation projects such as patching provisioning and kickstart domains.
• Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
• Prepare new ServiceNow products and services for production readiness with design review feedback to engineering teams training and testing.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
• Troubleshoot database backup and restore failures as well as perform database migrations.
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction Cloudera Big Data clusters Kafka and RabbitMQ messaging database encryption E-Mail infrastructure at scale DNS Puppet Elasticsearch F5 BigIP and more.

Qualifications :

To be successful in this role you have:

The ideal candidate will have expert-level skills and background in systems administration and engineering understanding of the components of a cloud infrastructure including hardware platforms OS applications databases networks web and application servers. Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.
Strong Linux expertise is a must.

• 4 years of experience with Linux (RedHat and/or CentOS)
• Experience with performance and availability monitoring analysis and configuration management platforms (e.g. Nagios/Icinga Cacti Ansible Puppet cfengine chef Splunk Logstash) is desirable. Working level knowledge of one: Perl Python JavaScript
• Familiarity with MySQL Oracle MariaDB or similar technologies; proficiency preferred
• Expert-level skills and experience with service troubleshooting in a production environment covering web front-end Systems Databases and Networks.
• Familiarity with Networking Technologies such as routing switching and load balancing. F5 and NGINX experience is ideal. 
• Understanding of ITIL v3 framework and how it applies to incidents problems and change.
• Candidate must have good communication skills and work well in a collaborative team environment.

JV20

For positions in this location we offer a base pay of $126700 - $215400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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