Club Manager
Club Manager
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Job Description
The Member Services Representative
Objective:
The Member Services Representativeis responsible for growing the membership base and connecting members to the Personal Training Manager.
TheMember Services Representative is also the club ambassador connecting the local community with their club.
Key Performance Indicators:
1. Close 70% of membership consultations.
2. Schedule 90% of new members with Personal Training Manager for training consultations.
3. Keep current accounts/membership dues in good standing.
4. Complete daily tasks as assigned by the clubsfollow-up algorithm.
Characteristics of successful Member Services Representatives:
1. Outgoing-Member Service Reps. are the easiest people to talk to (on the phone in person etc.). They ask great questions and listen with care. They are the face of the club so they must set the bar for professionalism.
2. Motivated-Member Service Reps. are always busy. They never stop during working hours prospecting on the phone onsocial. media and at community events.
3. Happy-Member Service be counted onfor a positive uplifting smile or word of encouragement.
Required Experience:
Manager
Employment Type
Part-Time
