VP, Sales Operations
VP, Sales Operations
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$ 230000 - 250000
1 Vacancy
Job Description
Why Charlie Health
Millions of people across the country are navigating mental health conditions substance use disorders and eating disorders but too often theyre met with barriers to care. From limited local options and long wait times to treatment that lacks personalization behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized virtual care rooted in connectionbetween clients and clinicians care teams loved ones and the communities that support them. By focusing on people with complex needs were expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization were reaching more communities every day and building a team thats redefining what behavioral health treatment can look like. If youre ready to use your skills to drive lasting change and help more people access the care they deserve wed love to meet you.
About the Role
We are looking for a strategic execution-driven VP of Sales Operations to drive operational excellence across our go-to-market (GTM) teams and support sustainable revenue growth as we continue to scale rapidly year over year. As VP of Sales Operations you will be a key member of the revenue leadership team responsible for building and optimizing the systems processes and analytics that power our SMB and Enterprise sales motions. You will lead a high-performing RevOps function that supports our enterprise and SMB GTM teams and you will play a critical role in aligning strategy with execution to maximize cost effective growth and referral partner retention.
Responsibilities
- GTM Strategy & Alignment: Partner with CRO and revenue leaders to operationalize GTM strategies across SMB and Enterprise segments including segmentation territory planning quota design and comp planning and administration.
- Revenue Systems & Tools: Lead the selection integration and optimization of sales enablement and CRM tools (e.g. Salesforce Gong Outreach Clari HubSpot) with a strong emphasis on leveraging AI-powered platforms to improve productivity and forecast accuracy.
- Data & Insights: Own revenue analytics and dashboards to deliver real-time visibility into pipeline health sales performance and funnel conversion. Drive data integrity and standardization across systems.
- Process Optimization: Architect and continuously improve scalable processes across the client journeyfrom referral generation through client successto reduce friction and drive efficiency.
- Enablement & Effectiveness: Partner with Sales Enablement to ensure GTM teams are equipped with the right content training and tools. Champion AI-enabled solutions to enhance team performance.
- Forecasting & Planning: Collaborate with Finance to support accurate revenue forecasting annual planning and scenario modeling.
- Team Leadership: Build and lead a high-performing RevOps team. Foster a culture of collaboration accountability and continuous improvement.
Requirements
- 10 years of experience in Revenue Operations Sales Operations or GTM Strategy with at least 3 years in a leadership role
- Experience supporting both SMB and Enterprise sales teams ideally in a high-growth SaaS or digital health environment
- Deep knowledge of sales tech stacks and hands-on experience implementing and optimizing AI-enabled tools (e.g. Gong Clari Drift Salesforce Einstein)
- Strong strategic thinking with the ability to execute and scale repeatable processes
- Proven ability to drive cross-functional alignment and influence senior stakeholders
- Analytical mindset with a track record of using data to drive business decisions
- Excellent communication leadership and organizational skills
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time exempt employees. Read more about our benefits here.
Additional information
The total target base compensation for this role will be between $230000 and $250000 per year at the commencement of employment. In addition to base compensation this role offers a target performance-based bonus. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & dont give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
By submitting your application you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help reply HELP.
Required Experience:
Exec
Employment Type
Full-Time
