Senior Customer Solutions Manager, Technical Delivery Managment - Air Force
Senior Customer Solutions Manager, Technical Delivery Managment - Air Force
Posted on :
23-07-2025
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1 Vacancy
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Job Description
Would you like to become part of the team that is redefining the way IT is delivered to U.S. Department of Defense mission owners Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with the DoD on solutioning and transforming DoD IT. You will work with the AWS account managers AWS solution architects and AWS service team subject matter experts to remove obstacles solve customer problems and facilitate mission workload transformation. The ideal candidate will bring both system engineering and business development skills/interests to this position. The ideal candidate will draw upon exemplary technical and project management critical thinking problem solving skills and a passion for creating reliable and maintainable solutions on AWS. The candidate should be open to new challenges extremely good at multi-tasking innovative creative self-directed and a great team player. Candidates should drive continuous process improvement and collaborate effectively with cross-functional business and software development teams to solve problems and implement new solutions. The Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific DoD requirements and mission delivery.
Key job responsibilities
Core Responsibilities
Meet regularly with DoD mission owners and mission operation team leads to understand current and future plans drivers blockers and develop solutions.
Work with DoD mission owners and AWS subject matter experts solutions architects and professional service engineers to develop solutions and oversee implementation.
Meet regularly with DoD mission owners and mission development / operation team leads to oversee workload development/transition status identify and remove development blockers and develop plans for future enhancements.
Solicit performance feedback identify and eliminate blockers identify and coordinate AWS resources needed to move workload development forward.
Track and report transformation and capacity planning metrics to mission owners and AWS WWPS to ensure capacity and professional resources are provided ahead of demand.
Meet regularly with DoD account managers to determine strategy provide status plan and manage transfer of new opportunities from prospect to workload in progress.
Participate in and support DoD account manager customer engagements focused on moving from first-call to active project/program moving to AWS.
Ability to obtain the Solution Architect Associate certification within 9 months of employment.
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Core Responsibilities
Meet regularly with DoD mission owners and mission operation team leads to understand current and future plans drivers blockers and develop solutions.
Work with DoD mission owners and AWS subject matter experts solutions architects and professional service engineers to develop solutions and oversee implementation.
Meet regularly with DoD mission owners and mission development / operation team leads to oversee workload development/transition status identify and remove development blockers and develop plans for future enhancements.
Solicit performance feedback identify and eliminate blockers identify and coordinate AWS resources needed to move workload development forward.
Track and report transformation and capacity planning metrics to mission owners and AWS WWPS to ensure capacity and professional resources are provided ahead of demand.
Meet regularly with DoD account managers to determine strategy provide status plan and manage transfer of new opportunities from prospect to workload in progress.
Participate in and support DoD account manager customer engagements focused on moving from first-call to active project/program moving to AWS.
Ability to obtain the Solution Architect Associate certification within 9 months of employment.
This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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