Job Category

Regular Support Staff

FVTC Worksite

Oshkosh Riverside Campus

Hours Per Week

40

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Job Description Summary

Serving as the initial point of contact for the Oshkosh Campuses this position is responsible for providing outstanding service for assisting individuals with any Recruitment Admission and Enrollment needs. The employee will collaborate closely with Advising Counseling and Career Services Diversity Equity and Inclusion Services Financial Services Disability Services and academic departments to ensure appropriate services and resources are provided to students. This position will serve as the back up to the managers during their absence in providing administrative and operational support of the center.

Work Schedule:

Monday - Thursday: 2 days 7:30am - 4:00pm 2 days 9:30am - 6:00pm
Friday: 7:30am - 3:30pm

Job Description

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

• Serves as the initial customer service contact for Student Services: Assess student needs and provide direct assistance in marketing programs to students and leading tours helping them to apply to the College enroll in classes collect documents process payment apply for funding and help them understand the appropriate forms processes and procedures for all areas of Enrollment Services.
• Comprehension of over 200 FVTC Academic Programs to include testing score requirements and knowledge of the necessary preparation courses for programs. Understand and communicate program plans course schedules checklists and admissions requirements. Provide assessment (ACCUPLACER) interpretations and referrals for remediation and educational support services.
• Assess student needs and provide referrals to college and community resources to support the educational goals of the student. This includes the coordination of transition services such as Advising Counseling and Career Financial Aid and other funding options Diversity Equity and Inclusion Services Disability Services TLC etc.
• Navigate admissions processes by program and have knowledge of FVTCs student information system FVTC-specific Apps Blackboard and Cengage to assist students.
• Comprehensive knowledge of Student Financial Services to assist students in setting up payments completing the FAFSA and submitting scholarship applications. Serve as a liaison to Financial Aid and Veterans to connect students to appropriate resources.
• Function as a liaison between customers and FVTC by making referrals to academic divisions counselors instructional staff and other FVTC staff members when needed.
• Coordinate and execute one-on-one and/or group tours for a variety of audiences to include middle school and high school students adults displaced workers families and community organizations to discuss FVTC programs admissions requirements paying for college and developing a plan for transition from their current situation to being an enrolled student. This may include collaboration with faculty and other departments across FVTC and align with the colleges strategic enrollment management plan.
• Using data evaluate and analyze events and conversion efforts and make recommendations for improvement.
• Gather coordinate maintain and monitor the colleges processes to provide and create reports for internal and external use in reporting to the State and Federal government and auditors as needed.
• Provide information to students parents staff and general public in person via telephone US mail and on-line using extensive knowledge of FERPA College policy State and Federal Regulations.
• Process applications and determine admission requirements attach checklist items to fulfill requirements attach admission communications enter and convert admission assessment test scores add to program wait list when needed collate and mail correspondence.
• Process enrollments to student records for all in-person mail-in email and contract classes; maintain daily log files and records regarding individual student academic records process official transcript requests process receipts and mail to students. Serve as the point of contact in correcting client reporting errors on behalf of FVTC.
• Monitor lead and course enrollment reports to transition students through the colleges enrollment funnel to fill seats at respective centers.
• Collaborate with the Regional Center Manager to meet needs within the scope of Centers goals and objectives to recruit and retain students.

Non-Essential Functions and Responsibilities

• Cross-train and provide backup within Enrollment Services.
• Ability to handle difficult or sensitive situations with customers on a daily basis.
• Contribute to and help develop Student Services initiatives and participate in team decision-making.
• Responsible for inventory ordering and distribution of supplies; prepare weekly monthly and year-end reports for internal divisions and external auditing.
• Assist with Open House New Student Registration and other Student Services activities.

Minimum Qualifications

Education and/or Experience Requirements:

• Associate Degree in Communication Education Marketing or Meeting and Event Management Sales or related field AND
• Demonstrated recent and relevant office and customer service experience

Licenses Certifications and Other Requirements:

• Intermediate skills in Microsoft Word and Excel AND
• Experience in Student Information systems and Learning Management systems preferred.

In evaluating candidates for this position Fox Valley Technical College may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.

Work Environment

• Work must be completed in person with the opportunity for one remote day per week after one year.

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While some of the work is desk-based mobility is necessary for tours events and providing program experiences to students and their families.
• Lifting and Carrying: The role requires continuous lifting and carrying of moderate items (40 lbs).
• Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard demonstrating experiments or using instructional technology like computers.
• Repetitive Motions: Capacity to perform repetitive motions such as typing without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employees candidates and stakeholders both in-person and through electronic means.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA) FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits managements right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Starting Pay Rate: $21.88 per hour.
Pay is based on a multitude of factors including experience qualifications education relevant certifications internal equity and market data. Note: Internal applicants wage will be based upon the applicable compensation guidelines.

At Fox Valley Technical College we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness transparency and excellence. Our total rewards philosophy ensures equitable compensation and benefits supporting a highly engaged workforce. Our comprehensive benefits package includes medical dental and vision insurance along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off sick leave holidays bereavement leave and recess periods. We offer life and disability insurance with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training certifications and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic dental clinic fitness center Parent/Child Center (onsite child care) library caf printing services Trilogy Salon & Spa and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution providing equal opportunity to all persons including members of underrepresented racial and ethnic backgrounds females veterans and individuals of all abilities.
For questions regarding the Colleges nondiscrimination policy contact: Rayon Brown - (Affirmative Action) (sex-based discrimination or harassment) or Dan Squires - (Disability related discrimination).