Patient Experience Receptionist
Patient Experience Receptionist
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Job Description
The Patient Experience Receptionist is responsible for greeting and navigating patients/guests in the Surgical Services lobby. This staff member will provide assistance to patients checking in for surgery and expedite patient flow. In addition navigate patient/guest flow in the check-in process to ensure an overall positive customer experience.
The following is a summary of the major essential functions of this job. The incumbent may perform other duties both major and minor that are not mentioned below; and specific functions may change from time to time.
People:
- Builds a strong positive relationship with every customer served both internal and external
- Works effectively with others to deliver the highest quality care and service on a continuous basis
- Follows HCMH standards of performance at all times
- Promotes teamwork with physicians personnel and other departments.
Education and Formal Training:High School diploma. Previous surgical services career background preferred.
Knowledge Skills and Abilities Required: Demonstrates a high level of mental and emotional tolerance and even temperament when dealing with ill people; uses tact sensitivity sound judgment and a professional attitude when relating with patients and families. Actively functions as a patient advocate. Must have skills with computer terminals printers and facsimile machines. Knowledge of current hospital emergency policies and procedures including knowledge of fire safety disaster and infection control policies. Excellent communication skills necessary.
Employment Type
Full Time
