Fine Jewelry Counter Manager - Full Time

What you will do

• Demonstrate a high level of ownership accountability and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.

• Create memorable store experiences through building genuine team vendor customer and community relationships.

• Lead team in providing excellent customer service driving sales achieving goals and executing successful promotions special events trunk shows and customer outreach to advance fine jewelry business. Foster a positive store culture by sharing team successes celebrating associate achievements and modeling behaviors that strengthen performance and enhance customer service.

• Build personal and team product knowledge suggestive selling behaviors and expertise in the latest industry tips accessory trends and fine jewelry product offerings to create exciting customer engagement. Drive repeat client interactions as a knowledgeable and trusted resource.

• Enhance teams selling skills by assisting with onboarding initiating teaching opportunities and supporting associate continued learning. Connect with Fine Jewelry Associates and Sales Associates that support fine jewelry through team meetings and one-on-one touch bases to review goals and performance results.

• Ensure associates are well-informed and confident in speaking to available inventory and assortment. Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience. Support store fulfillment in designated areas by accurately and efficiently executing omni processes.

• Elevate customer experience by suggesting fine jewelry service plans and providing additional offerings. Oversee seamless execution of repair estimates proper documentation inbound and outbound shipments minor repair assistance and cleaning services.

• Support team with merchandising and signing product replenishment recovery and cleanliness to maintain visual merchandising and fine jewelry caseline standards daily. Align presentations with vendor and company directives.

• Partner with store leaders to ensure team schedules align with business needs traffic plans and event strategies to maximize associate and department productivity. Demonstrate adaptability and respond to changing circumstances adjust tactics and shift focus based on evolving business needs.

• Lead shortage control and inventory accuracy in designated areas by following security protocols and executing price changes product transfers and damage process timely. Champion team knowledge of inventory management asset protection procedures and safety guidelines.

Skills and Abilities

• Ability to use data guidance and judgement to support timely and effective decisions that contribute to team and business success.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to take ownership of assigned tasks and contribute to store success by teaching partnering and encouraging others.

• Self-directed and able to work with minimal supervision in a deadline-driven environment.

• Communicate with excellence.

• Comfortable with technology including smart phones tablet computers and Windows-based operating systems.

• 1 years of retail experience and a dedication to customer service excellence.

• Available to work a flexible schedule based on business needs including nights weekends and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend reach stretch for product as well as lift carry and move at least 40 lbs.
  

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties responsibilities and qualifications for this job.

Benefits we offer

• Medical Dental and Vision

• 401K with Matching Contribution

• Generous PTO

• Merchandise Discounts

• Paid Maternity and Paternal Leave

• Growth and Professional Development Opportunities

• Employee Assistance Programs

• Education and Tuition Reimbursement Programs

*Benefit eligibility dependent on role and/or full-time/part-time status

Your career. Your runway.

At Belk were focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business we approach our work with curiosity and a problem-solving mentality. Weve been doing that for more than 135 years and continue to evolve!

Accessibility Guidelines

is committed to making the online application experience easy and accessible to individuals with disabilities. Were constantly making improvements to comply with the Americans with Disabilities Act and the Web Content Accessibility Guidelines.

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If you prefer you may contact one of our friendly Shared Services representatives at1-to help you with the application process.

We are an Equal Opportunity Employer

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race color age sex gender identity sexual orientation hair style hair texture religion marital status pregnancy national origin/ancestry citizenship physical/mental disability genetic information military/veteran status or any other basis prohibited by law.